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# Desktop Support Technician

- **Company:** Iron Service Global Inc
- **Location:** Framingham, MA, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Troubleshooting, Peripherals, Hardware Infrastructure
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=575d54591a368069

## About the Role

* Desktop support: 2 years (Required)
 * Active Directory: 2 years (Required)
 * Ticketing: 2 years (Required)
 * Windows: 2 years (Required)

## Description

* Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
 * Complete incidents and requests within SLA in a pressurized environment.
 * Build, configure, and troubleshoot. Install the "Gold" image on the customer's PC and laptop applications and hardware components.
 * Ensure tickets are updated on a daily basis.
 * Support the meeting room environment and video conferencing.
 * Support printers, scanners, and other peripherals.
 * Support mobile devices, such as iPads, iPhones, and Android devices.
 * 5-7 years of specific experience in desktop support, customer service, troubleshooting network and operating system issues, and Windows operating systems.
 * Troubleshooting network and operating system issues.


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