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# TECHNICAL LEAD L1

- **Company:** Wipro Limited
- **Location:** Torrance, CA, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $148,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Identity and Access Management, Virtual Desktops, Chatbots, Microsoft Power Automate, Virtual Agents
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ed962608088dc4de

## About the Role

Client Centricity
Passion for Results
Execution Excellence
Collaborative Working
Learning Agility
Problem Solving & Decision Making
Effective communication
Mandatory Skills: Microsoft Power Platform for M365 .

Experience: 5-8 Years .

## Description

Incident Troubleshooting - Quickly diagnose and resolve issues when apps, flows, RPA bots, or chatbots break or encounter errors.
Provisioning Requests - Handle ~10 requests per month for environment/app provisioning and access management (e.g., adding users to Dataverse or environments).
Incidents - 18/month (it is increasing)
Bot Management - Oversee ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring they run reliably (scheduling, runtime issues, etc.).
Environment & Policy Management - Administer Power Platform environments and enforce governance policies (monitor usage, maintain DLP policies, etc.), including upkeep of the existing Center of Excellence (COE) Dashboard for oversight.
Dataverse Administration - Manage Dataverse capacity, provisioning of new instances, and user access controls.
Virtual Agents Support - Maintain and support Power Virtual Agents chatbots (monitor health, publish updates, troubleshoot chatbot-related issues).
User Support & Recommendations - Serve as the dedicated point of contact for Power Platform queries, providing best-practice guidance to users and, when necessary, escalate issues to Microsoft Support (opening support requests with Microsoft as needed).
Minor Enhancements - Implement small configuration changes or improvements; limited building new simple apps/flows/bots.
Service Requests
Support Model : Mirrors our Microsoft 365 support approach, including aligned SLAs (response and resolution times similar to M365 support standards).

Two dedicated Power Platform support engineers will be assigned to us, ensuring coverage and continuity. Both resources will focus exclusively on Power Platform support to handle all aspects of these operational needs.


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