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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Opportunity Development Coach Manager - **Company:** Episcopal Community Services - **Location:** Philadelphia, PA, United States - **Experience:** Experienced - **Salary:** $64,500.0 - $68,500.0 - **Contract:** Permanent contract - **Skills:** Adobe Creative Cloud, Data Analysis, Databases, Project Management Software, Microsoft Office, Data Analytics, Tools for Reporting - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a00ee965fbff66e ## About the Role Do you have experience in Team management?, Do you have a Bachelor's degree?, * Bachelor's degree in social work, human services, nonprofit management, or other related fields. * 3-5 years of experience in program management, data analysis, workforce development, or human services, including at least 2-3 years in a supervisory role. * Demonstrated ability to operationalize data in decision-making to support program evaluation and data-informed decision making, including experience with dashboards and reporting tools. * Experience developing and implementing policies to improve program outcomes while maintaining quality and consistency. * Knowledge of strengths-based coaching practices that support a community-based nonprofit or social work setting serving vulnerable populations with complex and multiple service needs. * Proven ability to function and collaborate across a multi-disciplinary team. Skills and Abilities * Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines. * Excellent problem-solving and analytical skills with an ability to work independently and prioritize tasks with limited to no supervision. * Excellent computer skills (including but not limited to Microsoft Office suite, Adobe products, CRM/database, and project management software). * Strong written and verbal communication skills, including providing meaningful and timely feedback to foster a positive, accountable, and growth-oriented team culture. * Ability to articulate cross-departmental program initiatives, generating buy-in from staff, volunteers, and participants to drive organizational mission, values, and principles. * Understanding of the social determinants of health and their impact on individuals or communities experiencing poverty. * Familiarity with community-based resources in the greater Philadelphia area. * Commitment to antiracism and inclusion in the context of antipoverty programs and advocacy initiatives. * Ability to effectively collaborate with leadership to strategize and resolve issues efficiently and promptly. * Demonstrate growth opportunity development by embracing and persisting through challenges and seeing effort as a critical component of success. * Openness to and respect for others' cultures, identities, and lived experiences. * Willingness to represent ECS effectively in various settings and with diverse communities. ## Description The Opportunity Development Coach Manager (OCDM) is a leader among a dynamic team of Coaches. To lead and support our coaching staff, the ODCM will play a critical role in ensuring high-quality service delivery to participants by developing quality control systems and implementing a plan for continuous improvement. The ODCM will support the team through participant data analysis and case reviews, bi-weekly coach check-ins, and providing ongoing professional development for staff. The ODCM will also lead data quality assurance efforts in partnership with the Learning & Evaluation team at Episcopal Community Services., The incumbent can perform the following essential duties with or without reasonable accommodation(s): * Provide direct supervision of OD Coaches (5), including administrative functions, hiring and onboarding, ongoing guidance, performance evaluations and reviews. * Champion productive and positive coach/participant relationships to maintain high quality, strengths-based coaching, with a focus on achieving economic independence. * Develop and maintain clear policies and procedures for coach performance, program delivery, data entry and analysis to drive data-informed decision-making. * Provide oversight and accountability for coaching outcomes by leading participant and session reviews, maintaining dashboards, and driving professional development to ensure participants achieve their goals. * Partner with the Learning and Evaluation team on evaluation and continuous improvement of Case Worthy functions, ensuring accurate data collection and reporting. * Maintain partner relationships by delivering strong outcomes and effective coach management to support ongoing recruitment and participant retention. * Partner with Opportunity Development Program Manager to ensure that career and financial management services are connected to coaching delivery to ensure program success. * Support OD team with implementation of the Bridge to Prosperity model. * Collaborate across multiple departments to ensure the delivery of high-quality coaching services. * Promote social justice and social change with and on behalf of ECS program participants. * Attend all required department and organization meetings, preparing materials as needed. * Ensure all coaches' certifications remain current in partnership with Human Resources. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [One size fits all! 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