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# IT Generalist/Systems Administrator

- **Company:** Halco, Incorporated
- **Location:** Phelps, NY, United States
- **Experience:** Experienced
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Microsoft Windows, Backup Devices, CompTIA Security+, Cyber Security, Software Debugging, Disaster Recovery, Virtual Private Networks (VPN), Internet Service Provider, Python (Programming Language), Phishing, Software Engineering, Wi-Fi Technology, Network Routers, Information Technology, Network Support, Network Server, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c00118d5dc7527d

## About the Role

* 3+ years of hands-on IT experience spanning development, systems administration, and security
 * Working knowledge of JavaScript, Python, and HTML
 * Experience with business networks (routers, switches, VPNs, Wi-Fi) and Windows/Mac environments
 * Solid grasp of cybersecurity fundamentals (endpoint protection, backups, patching, phishing prevention)
 * Strong troubleshooting instincts and comfort being the "first call" when something breaks
 * Excellent communication skills - you can explain tech issues in plain English
 * A self-starter mentality; comfortable owning IT solo or with a small team

Nice to Have

 * Experience in field-service or home-services businesses
 * Familiarity with home-services CRM/dispatch software (e.g., ServiceTitan)
 * CompTIA Security+, Network+, or similar certifications

## Description

This is a true generalist role for someone who thrives on variety. One day you're debugging our internal scheduling tool, the next you're troubleshooting a network issue at a branch office, and the next you're tightening up our security posture. You'll be the go-to IT resource for the whole company - which means your technical skills matter as much as your ability to explain things clearly to non-technical teammates.

What You'll Do

Software Development & Application Support

 * Build, maintain, and improve internal tools (scheduling, dispatch, CRM, customer portals)
 * Troubleshoot bugs and performance issues
 * Partner with vendors and third-party software providers
 * Turn staff requests into practical technical solutions

IT & Network Support

 * Maintain networks, servers, and infrastructure across office and field locations
 * Set up and support workstations, mobile devices, and field tech equipment
 * Manage user accounts, permissions, and system access
 * Be the first point of contact for day-to-day help desk needs

Cybersecurity

 * Monitor for vulnerabilities and suspicious activity
 * Maintain firewalls, endpoint protection, backups, and patching
 * Support data protection and regulatory compliance efforts
 * Develop disaster recovery and business continuity plans

General IT Ownership

 * Evaluate and recommend new tools and systems as we grow
 * Manage relationships with IT vendors, ISPs, and service providers
 * Document systems and processes for consistency
 * Train staff on tools and systems


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