> Markdown version of [/jobs/ext/1502909-it-support-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1502909-it-support-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Desktop Support Technician - **Company:** Kraft & Kennedy - **Location:** United States (Remote available) - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Document Management Systems, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Windows Servers, Network Administration, Software Deployment, Virtualization Technology - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1f8988f4fe1672b2 ## About the Role * Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. * Strong customer service and communication skills. * Very organized and detail oriented, with a high degree of accuracy and follow up. * Strong problem solving and technical troubleshooting skills. * Experience supporting environments with Windows Server and Exchange infrastructure is preferred. * Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory. * Some combined industry experience with Windows desktops. * Virtualization and storage experience strongly preferred. * MCSE and/or related technical certifications are strongly preferred. ## Description The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician. The schedules are Monday through Friday 4:30p to 1:30am Eastern or Wednesday through Sunday 4:30p to 1:30am Eastern or Friday through Tuesday 4:30p to 1:30am Eastern You must be located in one these areas to be eligible for an interview. IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC and NC. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities * Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. * Provide on site assistance to clients on an as needed basis. * Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. * Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. * Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. * Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. * Provide regional local on-site client support, as necessary. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)