> Markdown version of [/jobs/ext/1502950-support-engineer](https://www.wearedevelopers.com/jobs/ext/1502950-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Lhi Group Ltd - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $120,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software Debugging, Python (Programming Language) - **Published:** July 30, 2026 - **Apply:** https://www.dice.com/job-detail/ab7c1329-78b1-4fa4-a006-d5b26c760c05 ## About the Role * Senior engineer (3-4+ YOE) * Startup background * Has worked on on-prem products * Experience with Python, fairly technical and has worked on platform-focused products + On prem expertise is really important + Someone strong in de-bugging, troubleshooting * Support engineer who just became Senior, or ready to move into Senior * Someone who thrives in chaos and startup life, needs to be able to prioritize and manage, uses good critical-thinking + 50-60 hour week, startup grind environment * Ok with on-call rotation Key Attributes: * Someone with good experience in ownership * Someone who is curious and interested in being a problem-solver * Someone who cares about what they do, wants to help people and customers * Good communication, team player + Good English - will be on customer calls, 10-20% of the role is almost like an FDE, helping customers onboard and use the products + Founders tend to like to see good schools - less important for this position but need to have a US degree * AI-native companies, infra-heavy companies Questions to screen candidates: * Have you worked in this type of environment before? How do you prioritize? + Looking for an ability to show critical thinking and problem solving skills * How do you handle when you have a commitment to a customer, but internal team has pushback on the customer requests? * How do you handle managing stress and a tough workload, how do you escalate? * What does a good/bad engineer look like? ## Related Videos - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [CUDA in Python](https://www.wearedevelopers.com/videos/1294-cuda-in-python) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [What I learned as a developer from accidents in space](https://www.wearedevelopers.com/videos/642-what-i-learned-as-a-developer-from-accidents-in-space) - [The New Org Chart: When AI Joins the Workforce](https://www.wearedevelopers.com/videos/100036-the-new-org-chart-when-ai-joins-the-workforce) ## Related Articles - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Is Software Engineering Hard?](https://www.wearedevelopers.com/magazine/448-is-software-engineering-hard) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)