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# Technical Support - Bilingual in Chinese

- **Company:** Universal Processing View all jobs
- **Location:** New York, NY, United States
- **Salary:** $43,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Engineering, Network Administration, Information Technology
- **Published:** July 30, 2026
- **Apply:** https://www.careerjet.com/jobad/us51514f3c7630b5f89f1c4075aa4323c0

## About the Role

* Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
 * Bilingual proficiency in Mandarin is required, both reading and writing included.
 * Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus
 * Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
 * Able to actively listen to clients and interact with clients in a friendly and patient manner
 * Able to take initiative to solve problem effectively
 * Self-motivated to learn new systems and installation of products
 * Able to accomplish tasks before deadlines and be detail-oriented
 * Able to work efficiently as part of a team and as an individual
 * Proficient with Excel and Word
 * Prior experience with POS-systems and terminals is a big plus

## Description

Role Summary: The Technical Support - Bilingual in Chinese role is a fully onsite position 5 days a week in our Flushing, NY office. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems.
This role requires a technical background. You will be expected to perform client-facing work, alongside troubleshooting for our clients.
Responsibilities:

 * Prepare, install, and configure software & hardware for deployment
 * Onboard and train new users for newly deployed software and hardware
 * Perform remote troubleshooting over the phone and through remote control tools
 * Identify and analyze issues for software and/or hardware
 * Partner with the Operations and Sales departments to provide the best solution for POS inquiries
 * Collect feedback from end-users and work with the Development team for future product improvement
 * Assist in inventory tracking and management


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