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# Desktop Specialist II

- **Company:** Scarinci & Hollenbeck, LLC
- **Location:** Little Falls, NJ, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $56,160.0 - $66,560.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Backup Devices, BIOS, Computer Networks, Firmware, Microsoft Office, Microsoft Software, Windows PowerShell, Cloud Services, Software Deployment, Image Acquisition, Software Troubleshooting, Microsoft InTune, Information Technology, Deployment Automation
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b0a0395285eff03

## About the Role

Do you have experience in iOS?, Do you have a Associate's degree?, * Associate's degree in computer science or equivalent combination of education and experience.

 * 2 - 4 years of law firm experience.
 * Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
 * PowerShell scripting a plus.
 * Ability to fully assess the impact of making changes on existing environments.
 * Ability to meet challenging deadlines and capable of handling multiple priorities.
 * Excellent attention to detail, organization, and documentation skills.
 * Experience with Vendor Management.
 * Must have strong knowledge and proficiency in Active Directory, Group Policy, and other Microsoft technology suites, familiarity with Android and IOS devices, and desktop imaging process and file backups.
 * Strong problem-solving skills.
 * Strong proficiency in IT troubleshooting methodologies, with the ability to teach and train others.

## Description

Reporting to the Information Technology Director, this role is responsible for daily helpdesk operations ensuring the maintenance, performance, and security of all computer systems and networking components., * Provide technical support to users with everyday general IT support issues and problems onsite.

 * Assist with personnel moves, laptop imaging, and other equipment deployments.
 * Collaborate with IT Director to review, analyze, and determine helpdesk priorities.
 * Create online documentation for training on new software deployments.
 * Maintain desktop and laptop software, including windows updates, driver updates, firmware, and BIOS.
 * Manage the coordination and delivery of technology-related requests, including intake, assignment, and tracking.
 * Provide support and troubleshooting based on keen familiarity with cloud-based services such as Office 365, Intune, Autopilot, etc.
 * Provide support for internal firm applications.
 * Responsible for procurement, and deploying equipment such as computers, laptops, cell phones, and peripherals.
 * Strong desktop support, hardware, and software troubleshooting in a Tier 2 and Tier 3 support capacity.
 * Perform other relevant duties as assigned.


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