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# Computer Support Specialist

- **Company:** ACCUSTAFF
- **Location:** Albany, NY, United States
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Adaptable Database Systems, Data Analysis, Microsoft Outlook, Databases, Data Dictionary, R (Programming Language), Python (Programming Language), Microsoft Office, Standard Sql, Microsoft SharePoint, Tableau (Software)
- **Published:** July 30, 2026
- **Apply:** http://www.accustaffny.com/index.php/careers/741-helpdesk-2026?tmpl=component&print=1&layout=default&page=

## About the Role

This is an excellent opportunity for someone who is highly organized, detail-oriented, enjoys problem-solving, and has strong technical and communication skills., * Strong organizational skills with exceptional attention to detail.

 * Excellent verbal and written communication skills.
 * Ability to explain technical concepts to individuals without an IT background.
 * Ability to work independently and collaboratively in a team environment.
 * Proficiency with Microsoft Office, including:
 + Outlook
 + Excel
 + Word
 + Access
 + SharePoint, * Bachelor's degree.
 * Experience working in a fast-paced environment while managing multiple priorities.
 * Experience working with complex databases.
 * Experience communicating with consumers, healthcare providers, and staff.
 * Experience creating and maintaining data dictionaries and database mappings.
 * Knowledge of SQL, Python, R, or Tableau is a plus., * Detail-oriented and highly organized
 * Customer-service focused
 * Comfortable learning new systems and technologies
 * An effective communicator
 * Able to analyze data and identify inconsistencies
 * Skilled at balancing multiple priorities while meeting deadlines

## Description

As a Computer Support Specialist, you will:

 * Manage the full lifecycle of online surveys, including opening, monitoring, and closing surveys according to established schedules.
 * Coordinate survey logistics to ensure surveys are available and functioning properly.
 * Communicate with healthcare providers regarding survey availability, completion status, and deadlines.
 * Follow up with non-responding providers to improve participation and ensure timely submissions.
 * Review survey data for accuracy, completeness, and potential inconsistencies.
 * Coordinate quality assurance activities and communicate with providers to resolve data discrepancies.
 * Prepare reports on survey participation and data quality for leadership and Data Analysts.
 * Serve as the liaison between staff and IT by submitting and tracking technology support requests.
 * Troubleshoot technical issues and communicate system concerns to the appropriate teams.
 * Assist employees with Microsoft Office applications and provide guidance on data tools and best practices.
 * Follow all policies and procedures related to data collection, privacy, security, and reporting.


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