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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technician, IT - **Company:** HECLA MINING CO. - **Location:** Coeur d'Alene, ID, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Microsoft SharePoint, TCP/IP, Wireless Networks, Office365, Software Troubleshooting, Microsoft Onedrive, Information Technology, Deployment Automation, Zendesk, User Administration, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5c45117b85370498 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Zendesk?, Do you have a Associate's degree?, * Windows OS: Proficient in installation, configuration, and troubleshooting of Windows 10/11 in a managed enterprise environment. * Microsoft 365 and Entra ID: Working knowledge of M365 administration (user management, licensing, mailboxes) and Microsoft Entra ID (Azure AD) for identity and access management. * Ticketing and ITSM: Comfortable working within a structured ticketing environment; understands incident, request, and change workflows. * Communication: Able to explain technical issues clearly to non-technical users; comfortable escalating and collaborating with senior engineers and external vendors. * Networking Fundamentals: Basic understanding of TCP/IP, DNS, DHCP, VPN, and wireless networking to support remote and site-based troubleshooting. * Self-Management: Able to prioritize and manage a personal ticket queue independently while keeping response times and resolution quality consistent. * Hardware and Imaging: Experience with workstation imaging, peripheral setup, and hardware diagnostics; familiarity with deployment tools is a plus. * Problem-Solving: Methodical approach to diagnosing issues; knows when to dig deeper and when to escalate to minimize user downtime. * Documentation: Maintains clear and accurate records of issues, resolutions, and configurations; contributes to team knowledge base. * Adaptability: Comfortable working in a multi-site, multi-timezone environment supporting users across diverse operational roles, including mining operations., * Education: Associate's degree or higher in Information Technology, Computer Science, or a related field - or equivalent professional experience. A minimum of 2-4 years in an IT support role is required. * Certifications: Industry certifications are valued (e.g., CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator, or equivalent). Not required but will strengthen a candidate's application. * Continuous Learning: Demonstrates initiative in keeping technical skills current as platforms and tools evolve. * Work Arrangement: This is a fully in-office position based at Hecla's Corporate Office in Coeur d'Alene, ID. Occasional travel to Hecla mine sites is expected and required. * Valid Driver's License: Required for occasional travel to mine site locations., * Independent and Collaborative: Able to work autonomously on a ticket queue while contributing effectively within a small, close-knit IT team. * Attention to Detail: Exceptional focus on detail, ensuring accuracy and quality in a dynamic work environment. * Confidentiality: Strong commitment to maintaining confidentiality, respecting the privacy and integrity of all individuals and company data. * Pre-Employment Screening: Successful completion of background check and other standard pre-employment screenings is required. ## Description Position Summary: Join the Hecla IT Team as an IT Technician and play a key role at the largest primary silver producer in the United States. Based at our Corporate office in Coeur d'Alene, ID, this is a fully in-office position with occasional travel to Hecla's mining sites across North America. You will be responsible for end-user support, hardware and software provisioning, incident management, and day-to-day administration of our core platforms - including Microsoft 365, Entra ID, and Zendesk. We are looking for a candidate with 2-4 years of IT support experience who is ready to take ownership of their work, support a distributed workforce, and contribute to an IT team that is actively maturing its operations and service delivery., * Provide Technical Support: Deliver timely hardware and software troubleshooting to end users at Corporate and remotely across all Hecla sites, using Zendesk to manage and track all requests and incidents. * Provision and Configure Equipment: Image, configure, and deploy workstations and peripherals according to standard build specifications; support onboarding and hardware refresh cycles. * Administer User Accounts: Create, modify, and disable user accounts and group memberships in Microsoft Entra ID (Azure AD), and manage M365 licensing and mailbox provisioning. * Diagnose and Resolve Issues: Perform root cause analysis on hardware, software, and application failures; document findings in Zendesk and escalate to senior staff or vendors as appropriate. * Support M365 and Core Applications: Assist users with Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive) and support other business-critical platforms used across Hecla operations. * Contribute to Service Improvement: Review ticket trends and recurring issues; identify opportunities to reduce repeat incidents through documentation, knowledge base articles, or process changes. * Travel to Mine Sites: Provide on-site IT support at Hecla's mining operations as needed; occasional travel required to locations including Greens Creek (AK), Lucky Friday (ID), and Keno Hill (YT). * Maintain Asset Records: Track hardware inventory and lifecycle status; keep asset records current to support procurement planning and compliance. * Engage Vendors and Partners: Coordinate with hardware vendors, software vendors, and service providers to resolve issues and fulfill procurement requests under the direction of senior IT staff. * Participate in IT Projects: Support broader IT initiatives, including infrastructure upgrades, system rollouts, and process improvement efforts as assigned. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)