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# Onsite Support Engineer II

- **Company:** Job Path
- **Location:** Chicago, IL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Computer Networks, Dynamic Host Configuration Protocol, Document Management Systems, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Network Troubleshooting, Windows Servers, Print Servers, Virtual Local Area Networks, Information Technology, Vmware
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f2d141a42cfe481e

## About the Role

If you enjoy troubleshooting, working face-to-face with end users, and being the go-to expert when things go wrong, this role is for you. We're looking for someone who thrives on solving technical issues and providing high-quality support with a personal touch. If this sounds like what you're looking for, it could be a great fit, for you and for us., * Ability to document work and progress in a ticketing system as tasks are completed

 * Strong communication skills for both remote and in-person support
 * Willingness to work entirely onsite and travel between client buildings as needed

Recommended Skills

 * Proficiency in VMware or Hyper-V environments
 * Knowledge of Microsoft Windows Server environments, patching, and print server drivers
 * Familiarity with networking concepts such as VLANs, ISP troubleshooting, and firewall equipment
 * Experience using centralized documentation systems (e.g., IT Glue)
 * Comfortable working in support escalation and on-call rotations

## Description

As an Onsite Support Engineer II, you'll be the front line of support for our clients, working 100% onsite at assigned customer locations. Your job is to resolve technical issues that come in through our ticketing system or phone queue, often escalating from our Level I team. You'll handle everything from system and network troubleshooting to vendor coordination and customer walk-throughs, bringing both tech skill and a friendly, professional presence. Your days will be a mix of hands-on fixes, remote diagnostics, and documentation. You'll manage support tickets, uphold service level agreements (SLAs), and ensure clients receive timely, effective solutions. This role relies on your ability to work independently while staying tightly aligned with internal procedures and escalation paths. Your success helps ensure business continuity for our clients and builds long-term trust in our IT services.

What You'll Support

 * Troubleshoot network, server, and endpoint issues (virtual or physical environments)
 * Handle escalations from Level I engineers and follow escalation paths as defined in documentation
 * Maintain and document IT environments in IT Glue, updating or creating new articles
 * Remotely access systems to push scripts or run actions as needed
 * Manage and resolve Microsoft 365, AzureAD, DHCP/DNS, and Active Directory-related issues
 * Work with vendors to help restore service during outages


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