> Markdown version of [/jobs/ext/1503413-desktop-systems-analyst](https://www.wearedevelopers.com/jobs/ext/1503413-desktop-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Systems Analyst - **Company:** James R. Glidewell, Dental Ceramics, Inc. - **Location:** Riverside, CA, United States - **Experience:** Expert - **Salary:** $57,845.0 - $70,720.0 - **Contract:** Permanent contract - **Skills:** Server Applications, Software Applications, Computer Networks, Desktop Computing, File Server, System Center Configuration Manager, TeamViewer, Enterprise Software Applications, Information Technology, Laptops - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb141a83681fae9d ## About the Role * High school diploma or equivalent. * Formal education in Information Technology, a plus. * Minimum five (5) years of experience in applications or IT technical support, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved. * Minimum five (5) years of experience in in-depth, hands-on support role on IT Workstation or customer support environment. * Must have previous experience supporting enterprise applications. ## Description * Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer. * Monitors and maintains computer systems and networks. * Responds to service issues and requests in a timely manner. * Provides technical support across the company via in-person, email, chat, or phone. * Repairs and replaces equipment as necessary. * Participates in the testing of new technology. * Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature. * Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment. * Installs and supports PC, laptop, tablet and mobile hardware and software. * Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. * Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. * Trains lower-level team members. * Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function. * Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule. * Analyzes and makes recommendations for hardware and software standardization. * Provides tier 2 and tier 3 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs. * Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop System Analyst team members with support topics. * Ability to apply research, knowledge and logic in order to troubleshoot problems in a technologically complex environment (Solid/Expert). Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function. * Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule. * Work with project teams to review and assess impact of new business requirements. * Contributes to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans). * Serves as an escalation point for complex technical issues. ## Related Videos - [From Zero to Hero: NextJS 13 and Tailwind CSS for Beginners](https://www.wearedevelopers.com/videos/766-from-zero-to-hero-nextjs-13-and-tailwind-css-for-beginners) - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [You’re a great coder? 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