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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Software Engineer (Conference Navigator) - **Company:** Gartner, Inc. - **Location:** Stamford, CT, United States (Remote available) - **Experience:** Expert - **Salary:** $116,000.0 - $170,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, C Sharp (Programming Language), Software Documentation, Continuous Delivery, Continuous Integration, Software Architecture, Runbook, Software Engineering, SQL Databases, TypeScript, Data Logging, .NET Core, ReactJS, Backend, AngularJS, Information Technology, Web Technologies, Microservices - **Published:** July 30, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17751294?backUrl=%2Fcareer%2F17751294%2FLead-Software-Engineer-Conference-Navigator-Connecticut-Stamford ## About the Role * Bachelor's or Master's degree in Computer Science, Software Engineering, or related field. * 7-10+ years of professional software development experience, with significant experience in supporting and operating production systems. * Demonstrated experience serving as a technical lead or complex systems. * Strong expertise in: + Backend development using C#, .NET Core, or similar technologies + Modern web technologies (Angular, React, TypeScript) + SQL and data modeling for production systems * Deep understanding of cloud platforms (AWS or Azure), including services used for reliability, monitoring, and scalability. * Experience with asynchronous processing, eventdriven systems, and microservices architectures. * Knowledge of Continuous Integration/Continuous Deployment practices. * Proven ability to analyze and permanently resolve production issues in highavailability systems. * Strong knowledge of incident management, root cause analysis, and operational best practices. * Experience improving observability, logging, alerting, and system diagnostics. * Ability to balance shortterm operational needs with longterm architectural improvements. * Exceptional problemsolving skills, with a creative and analytical approach to complex technical challenges. * Strong communication skills, capable of conveying technical concepts clearly to both technical and nontechnical stakeholders. * Confidence to set direction, make decisions, and influence without direct authority. * Comfortable working in a global, distributed team environment. Who You Are * A deeply technical engineer who enjoys owning systems end-to-end. * Passionate about software architecture, maintainability, and operational excellence. * Calm under pressure, especially during live incidents or critical events. * Proactive in identifying risks, inefficiencies, and opportunities for improvement. * Motivated by setting high standards and helping other engineers succeed. ## Description We are seeking an experienced Lead Software Engineer to serve as the technical leader for the US-based Support & Operations team within Conference Technology. This role is critical to ensuring the stability, reliability, and continuous improvement of the platform that supports Gartner's global conferences. As a Lead Software Engineer, you will act as the technical authority for operations and support in the region, setting engineering standards, owning architectural decisions, and leading complex problem-solving efforts. You will partner closely with your manager, product leaders, QA, analytics, and global engineering teams to proactively reduce incidents, improve system resilience, and ensure conference readiness. This is a hands-on technical leadership role-not a peoplemanagement position-focused on software development, technical execution, architecture, technical decisionmaking, mentorship, and operational excellence. What You Will Do: Technical Leadership * Serve as the technical lead for Support & Operations, owning technical design decisions to ensure reliability, scalability, and maintainability. * Define and enforce technical standards, best practices, and coding guidelines across supported applications. * Lead technical design discussions for operational improvements, complex defect resolution, and risk mitigation initiatives. * Evaluate system tradeoffs and assist on architecture decisions with a strong understanding of business impact and conference readiness. * Review technical approaches and solutions before implementation. Operational Excellence & Incident Reduction * Lead analysis of production incidents, identify systemic causes, and drive permanent, scalable solutions. * Own recurring incident themes and ensure they are prioritized, tracked, and resolved through architectural or process improvements. * Ensure operational readiness for live conferences by validating system health, deployment quality, and support playbooks. * Act as a technical escalation point during highseverity incidents, providing calm, structured problem solving and clear communication. Delivery, Execution & Collaboration * Partner with Product Managers, Product Owners, Scrum Masters, and Engineering Managers to translate operational needs into actionable technical work. * Collaborate with global engineering teams (US, Spain, India, and others) to ensure consistent quality, smooth handoffs, and shared understanding of system behavior. * Lead technical planning and estimation for operational enhancements, refactors, and other enabling initiatives. * Ensure solutions are delivered with a strong focus on quality, security, observability, and longterm sustainability. * Opportunity for domestic and international travel to attend at key conference events. Coaching, Mentorship & Influence * Provide technical guidance, coaching, and mentorship to junior and midlevel engineers within the support organization. * Review designs and code, offering clear, actionable feedback to raise the overall engineering bar. * Promote strong engineering habits, including system documentation, runbooks, and knowledge sharing. * Influence technical direction across teams by building trust, presenting wellreasoned proposals, and setting an example of engineering excellence. ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)