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# Tier 1 Support Technician

- **Company:** Axiom
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Desktop Computing, Networking Basics, Azure Active Directory
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c1bf2d54c7e5b0c

## About the Role

* Minimum 1 year of experience working for an MSP.
 * Experience with ConnectWise Manage preferred.
 * Experience with NinjaOne (Ninja RMM) preferred.
 * Proficient with Microsoft 365.
 * Knowledge of Windows 11.
 * Familiarity with Active Directory and Microsoft Entra ID.
 * Basic networking knowledge.
 * Excellent customer service.

## Description

The Tier 1 IT Support Technician will primarily be responsible for preparing, deploying, and installing desktop and laptop workstations for our managed services clients. This role also provides first-level technical support, documents work performed, and escalates issues when necessary. The ideal candidate has experience working in a Managed Service Provider (MSP) environment and is comfortable using industry-standard RMM and PSA platforms., * Configure, deploy, and install Windows desktop and laptop workstations.

 * Perform workstation replacements, upgrades, and migrations.
 * Configure Microsoft 365 accounts, Outlook, OneDrive, Teams, and related applications.
 * Join computers to Microsoft Entra ID (Azure AD) or Active Directory domains.
 * Install and configure business software and peripherals.
 * Document work performed and maintain accurate client records.
 * Utilize ConnectWise Manage.
 * Use NinjaOne (Ninja RMM).
 * Troubleshoot basic Windows, networking, and Microsoft 365 issues.
 * Provide professional onsite and remote customer support.
 * Escalate complex issues.
 * Follow SOPs.


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