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# Manager - Mortgage Operations- Remote, Dallas, TX

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Columbia, SC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $80,000.0 - $115,000.0
- **Contract:** Permanent contract
- **Skills:** Encompass, Microsoft Office, Tools for Reporting
- **Published:** July 30, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3336288197&tx=JR7367FFI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Business, Finance, or related field preferred.
 * 10+ years of experience in U.S. residential mortgage operations, including at least 2-3 years in a team lead or managerial role.
 * Strong hands-on knowledge of Loan Processing, Underwriting, and Closing - conventional, FHA, VA, and/or USDA loan types preferred.
 * Working knowledge of U.S. mortgage regulatory requirements (TRID, RESPA, ECOA, Fair Lending) and investor/agency guidelines.
 * Experience managing teams that include both in-office and remote/work-from-home employees.
 * Demonstrated experience in client-facing roles, including handling escalations and status reviews.
 * Strong communication, organization, and problem-solving skills.
 * Proficiency with LOS platforms (e.g., Encompass, Calyx, Byte) and MS Office/reporting tools.
 * Willingness and ability to travel between Plano, TX and Mesa, AZ as required.

Key Competencies

 * Working knowledge of mortgage origination: Processing, Underwriting, Closing
 * People management across hybrid/distributed teams
 * Client relationship management and issue resolution
 * Process orientation and attention to detail
 * Compliance and risk awareness
 * Coaching, feedback, and team development
 * Time management and prioritization under deadline pressure

## Description

The Manager will be responsible for the day-to-day management of U.S. residential mortgage operations across two site locations (Plano, TX and Mesa, AZ), leading a blended team of in-office and remote/work-from-home employees. This role requires strong, hands-on working knowledge of the full mortgage origination lifecycle - Processing, Underwriting, and Closing - along with excellent client relationship management and people management skills. The Manager will drive daily production, quality, and turnaround-time targets while ensuring a positive, engaged, and high-performing team environment., Operational Management

 * Manage the daily operations of Processing, Underwriting, and Closing teams across the Plano, TX and Mesa, AZ locations.
 * Monitor daily/weekly production volumes, pipeline aging, turnaround times (TAT), and quality metrics; take corrective action where targets are at risk.
 * Ensure consistent workflow and process adherence across in-office and remote/WFH staff.
 * Review and resolve complex or escalated loan files requiring managerial sign-off or guidance.
 * Ensure compliance with applicable U.S. mortgage regulations and investor/agency guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA).
 * Coordinate with QC and Compliance teams on audits, error trends, and corrective action plans.
 * Identify and implement process improvements to increase efficiency and reduce turnaround times.

People Management

 * Directly supervise Processors, Underwriters, and Closers across both locations and remote staff.
 * Manage day-to-day scheduling, attendance, and workload distribution to ensure adequate coverage across sites and shifts.
 * Conduct regular one-on-ones, team huddles, and performance check-ins with both in-office and remote employees.
 * Support recruitment, onboarding, and training of new team members.
 * Conduct performance evaluations, provide coaching/feedback, and manage performance improvement plans as needed.
 * Foster team engagement, morale, and a collaborative culture across dispersed/hybrid teams.
 * Escalate employee relations matters to HR/senior management as appropriate.

Client & Stakeholder Management

 * Act as a key point of contact for day-to-day client communication regarding loan status, volume, and service issues.
 * Participate in client calls and business reviews, providing updates on team performance, TAT, and quality.
 * Build strong working relationships with clients, vendors, and internal departments (Sales, IT, Compliance, HR).
 * Manage and resolve client escalations promptly and professionally, looping in senior leadership when required.

Reporting

 * Prepare and maintain daily/weekly reports on production, quality, TAT, and staffing for review by senior management.
 * Track team KPIs and provide regular performance updates to the General Manager/senior leadership., This is a hybrid leadership role requiring regular presence at both the Plano, TX and Mesa, AZ offices, along with oversight of remote/work-from-home team members.


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