> Markdown version of [/jobs/ext/1503947-telecom-manager-r-m](https://www.wearedevelopers.com/jobs/ext/1503947-telecom-manager-r-m). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecom Manager - R&M - **Company:** Dycom Industries - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $70,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Conversion Tracking, Tag Management, Google Tag Manager, Mttr - **Published:** July 30, 2026 - **Apply:** https://www.careerjet.com/job/us63f1da7ddff9c5e9c7d7c437937d78d2/eaa ## About the Role * Must be 18 years of age or older * 3 years management experience in telecommunications. * Excellent customer service skills. * Excellent oral and written communications skills. * Must possess a valid driver's license (class "C" minimum). * Capable of working in all temperatures, climates, and weather conditions. * Experience in CATV installation field and prior supervisory experience in the CATV or related field. * Must live within one hour of Charlotte, NC. * Must be able to work in the United States for this company without sponsorship. ## Description We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Search Jobs Search Jobs, This position requires a proactive leader who can effectively manage planned maintenance, emergency outages, storm response, and after-hours operations while maintaining a strong focus on safety, customer satisfaction, and operational excellence., * Lead all daily Repair & Maintenance operations across the assigned market. * Ensure uninterrupted 24/7 response capability for emergency outages and service restoration. * Coordinate emergency response efforts for fiber cuts, network outages, weather events, and other service-impacting incidents. * Prioritize work based on customer impact, SLA requirements, and operational urgency. * Maintain on-call schedules to ensure continuous field coverage. * Direct and develop supervisors, technicians, and subcontractor partners. * Conduct regular performance reviews, coaching sessions, and field observations. * Build a culture centered on accountability, safety, customer service, and continuous improvement. * Ensure employees maintain required certifications, training, and technical competencies. * Serve as the primary escalation point for critical customer issues. * Maintain proactive communication with customers throughout repair activities. * Partner with customers and internal stakeholders to minimize service disruptions and improve response times. * Ensure all customer commitments and restoration timelines are communicated accurately. * Monitor and improve key performance indicators including: * Mean Time to Repair (MTTR) * SLA Compliance * First-Time Fix Rate * Technician Productivity * Analyze performance data and implement corrective action plans to improve results. * Coordinate repair activities with Construction, Installation & Repair, Dispatch, Engineering, Utility Companies, and Municipal Agencies. * Ensure proper staffing and resource allocation for both scheduled maintenance and emergency response. * Oversee inventory availability for emergency restoration materials and equipment. * Promote a safety-first culture and ensure compliance with OSHA, company policies, and customer requirements. * Conduct safety audits and incident investigations. * Ensure all work meets company quality standards and applicable industry regulations., Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Consent to cookies from provider GoogleTagManager Confirm My Choices Reject All Cookies Accept All Cookies Connecting You To Possibilities If you need assistance accessing the career page or otherwise applying for a position, please contact, Need Telecom Project Manager Location: Charlotte, NC Duration: 12+ Months Required Skills: Proficiency with data analysis, billing analysis Ability to identify, analyze,… + 21 days ago, TekCom Resources is seeking an experienced Safety Manager for a leading telecom infrastructure company with projects throughout the Southeast. This role is ideal for a safety profe… + 2 months ago ## Related Videos - [Location Verification without GPS?](https://www.wearedevelopers.com/videos/1184-location-verification-without-gps) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [WeAreDevelopers LIVE - Accessibility isn't magic, Longevity, Devrel in times of AI and more](https://www.wearedevelopers.com/videos/1730-wearedevelopers-live-accessibility-isn-t-magic-longevity-devrel-in-times-of-ai-and-more) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [SEO in Angular? No big deal with SSR and Angular Universal ](https://www.wearedevelopers.com/videos/217-seo-in-angular-no-big-deal-with-ssr-and-angular-universal) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [The CAMARA Project: How Telcos Collaborating Improves Developer Experience](https://www.wearedevelopers.com/magazine/671-the-camara-project-how-telcos-collaborating-improves-developer-experience) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)