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# IT Service Analyst I

- **Company:** Withumsmith+brown, PC
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, CompTIA Network+, IT Management, Microsoft Servers, Networking Basics, Network Support
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=08b1d16f9bf97745

## About the Role

* Experience supporting end-users in a Microsoft environment
 * 3+ years of experience
 * Associates degree in an IT related field or combination of education and technical training required
 * Windows 10, CompTIA A+, or CompTIA Network+ certification preferred
 * Experience troubleshooting computer and mobile device hardware
 * Understanding of networking fundamentals
 * Self-motivated and dedicated to continual personal and professional improvement
 * Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
 * Flexibility to adapt quickly to change within the Firm and within the accounting industry
 * Must be able to work extended hours when required
 * Ability to lift up to 50lbs
 * Experience working in a public accounting, or other professional services, firm a plus
 * Willingness to travel to remote offices as needed
 * Regional travel as needed

## Description

* Monitoring the incident management system
 * Acknowledging support requests in a timely manner
 * Documenting, tracking, and resolving issues within published service level agreements
 * Effectively communicating support efforts and resolutions
 * Providing 1st and 2nd level hardware, software, and networking support for their local office
 * Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
 * Acting as an onsite representative for technology initiatives
 * Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
 * Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
 * Other responsibilities may be assigned as needed


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