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# Workplace Experience Systems Analyst

- **Company:** Latham & Watkins LLP
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $90,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Illustrator, Artificial Intelligence, Information Systems, Graphics Software, Machine Learning, Office365, Information Technology, Tools for Reporting, Servicenow
- **Published:** July 30, 2026
- **Apply:** https://www.dice.com/job-detail/c2b51cad-db7f-4ed4-a303-bab226f3e1e6

## About the Role

* Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
 * Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
 * Demonstrate excellent oral and written communications skills

And have:

 * A bachelor's degree or equivalent in computer science or information systems, preferably
 * A minimum of three (3) years of computer-based customer support experience
 * Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
 * Previous experience as a technology support, help desk, or professional support assistant, preferably
 * Experience in technology support, documenting processes, and technical requirements
 * Experience working with AI agents and creating complex prompts

## Description

The Workplace Experience Systems Analyst is an integral part of Latham's Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence., * Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience

 * Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
 * Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
 * Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
 * Understanding internal and external clients' requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
 * Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains


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