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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier-1 Network Operations Services Specialist, Data Center - **Company:** Hispanic Technology Executive Council - **Location:** Raleigh, NC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** IBM Watson, Agile Methodology, Confluence, JIRA, Border Gateway Protocol, Cloud Computing, Configuration Management, Computer Networks, Data Centers, Web Development, Django Web Framework, Domain Name System (DNS), Enhanced Interior Gateway Routing Protocol, Issue Tracking Systems, Networking Hardware, IPv4, IPv6, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Multi-protocol Systems, Python (Programming Language), Local Area Networks, Multicasting, Network Architecture, Routing, Network Service, Network Protocols, Cisco Nexus Switches, Open Shortest Path First (OSPF), Scrum Methodology, Ansible, TCP/IP, Wireshark, YAML, Load Balancing, Computer Network Operations, Computer Network Technologies, Firewalls (Computer Science), NetScout, Routing & Switching, Front End Software Development, Open Network Automation Platform, Splunk, Web Api, Vmware - **Published:** July 30, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/75260113/1 ## About the Role * 2+ years experience with Network technologies: * Routing & Switching, Firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, VPN * Experience with troubleshooting complex networking problems * Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies * Understand configuration management with tools such as Forward Networks and HPNA * Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to Netscout, Wireshark, Splunk, SevOne, HPNA, NNMI, OBM, IBM Watson, NSO, etc. * General experience in Network Automation tools and processes * Self-starter/self-directed, organized and detail oriented * Strong technical acumen and analytical skills * Excellent client interfacing skills * Strong verbal and written communication skills and ability to work with all levels of management * Experience aligning actions to business impact and service restoral * Demonstrates ownership: Is accountable and can hold others accountable (professionally) * Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level * This role requires weekend work Desired Skills: * Experience in Networking-related disciplines within a design, implementation, or operations role * Relevant Industry certifications in Network Technologies * Cloud or SDN knowledge and experience * Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision * Experience with SDWAN, preferred if on Cloudgenix * Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development * Experience working in an Agile environment * Financial Services industry experience (Insurance, Banking, Investment banking) * Experience with other network technologies: * WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA ## Description The technology areas of focus for the Data Center / DMZ Production Services Specialist includes routing and switching, business to business connectivity, and emerging technologies such as Software Defined Networking. Production Services Specialists are expected to be well versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm. This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large. The Data Center / DMZ Production Services Specialist will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals, and industry trends to drive end to end value., * Operational Support of Data Center / DMZ routing and switching environment * Cisco Nexus / ACI, Arista CloudVision, VMware NSX, Netscout, and Gigamon * Technical areas of focus include but are not limited to routing, switching, business to business connectivity, and public internet * Identify service impact, interpret monitors, dashboards, and logs * Work with senior team members to validate impacts and communicate to internal stakeholders and leadership * Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed * Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled * Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation * Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage * Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented in the system of record * Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership * Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action * Adhere to design standards and global design authority processes and procedures * Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats ## Related Videos - [IoT: The road to sustainability](https://www.wearedevelopers.com/videos/557-iot-the-road-to-sustainability) - [CI/CD with Github Actions](https://www.wearedevelopers.com/videos/856-ci-cd-with-github-actions) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)