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# Technical Support Engineer - Automated Logic

- **Company:** Carrier Inc
- **Location:** Waukesha, WI, United States
- **Experience:** Expert
- **Salary:** $79,000.0 - $158,000.0
- **Contract:** Permanent contract
- **Skills:** Document Management Systems, Software Engineering, Systems Integration, Technical Data Management Systems
- **Published:** July 30, 2026
- **Apply:** https://dejobs.org/x/x/DC38A98C5B134A89B38D6B7A14699AA9/job/

## About the Role

* High School Diploma or GED
 * 5+ years of experience in Building Automation or HVAC Controls
 * Valid driver's license and ability to travel extensively, * Strong knowledge of DDC systems, controls hardware, and integration.
 * Experience with ALC platforms (WebCTRL preferred).
 * Ability to troubleshoot complex systems and resolve issues independently.
 * Experience supporting mission-critical environments.
 * Strong understanding of commissioning processes.
 * Proven leadership experience mentoring field teams.
 * Ability to read and interpret mechanical/electrical drawings.

## Description

* Serve as the primary technical expert for the field, diagnosing and assisting in resolving complex building automation and control system issues.
 * Provide on-site leadership during critical project phases, including first-of-kind startups, system integration, and customer demonstrations.
 * Train Field Engineers and Field Engineer Supervisors to strengthen technical and leadership capabilities across the team in Wisconsin, Minnesota and the North Region.
 * Lead field execution for complex and high-visibility projects, including commissioning and startup activities.
 * Conduct hardware and software design reviews, offering actionable feedback to engineering leadership.
 * Collaborate with the sales team on control retrofit opportunities by performing site walks, gathering technical data, and supporting proposal development.
 * Perform periodic energy audits with sales on selected customer sites to present a complete plan to customers for possible energy saving opportunities.
 * Act as a key technical liaison between customers and internal teams, delivering advanced troubleshooting and support.
 * Document system performance, commissioning results, and overall project status.
 * Perform quality control reviews, ensuring subcontractor installation meets standards, systems operate correctly, and all project deliverables are achieved.


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