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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Performance Manager - **Company:** Solera, Inc - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Data Analysis, Software as a Service, Automation of Marketing, Workflow Management Systems, Data Analytics - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dcef8e35df529989 ## About the Role Required * 3-7+ years' experience in automotive SaaS, dealership operations, training, or consulting. * Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing. * Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms). * Excellent skills in coaching, training, process improvement, and data analysis. * Ability to communicate complex workflows clearly to dealership users and leaders. Preferred * Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion). * Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.). * Background in BDC operations, service lane management, or dealership marketing. * Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role. * Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals). Success Metrics * Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms * Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.) * Customer satisfaction (NPS/CSAT) and reduction in escalations * Impact on renewal readiness through value demonstration * Completion of performance engagements and achievement of customer objectives * Quality of documentation, reporting, and best practice delivery * Competencies * Operational Expertise - Deep understanding of automotive workflows. * Product Mastery - Expert-level proficiency in assigned solutions. * Analytical Mindset - Uses data to diagnose issues and guide coaching. * Communication & Coaching - Clear, patient, and persuasive. * Customer Empathy - Understands the daily realities of dealership teams. * Collaboration - Works seamlessly with Account Managers and cross-functional partners. * Execution Discipline - Organized, dependable, and detail-oriented. * Travel * 60- 75% depending on territory/area size, customer needs, and on-site support requirements. ## Description * The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their [???] inset DMS, CRM, Service, and Marketing. * They work side-by-side with Account Managers to: * Drive product adoption * Deliver performance improvement recommendations * Optimize dealership workflows * Provide training, insights, and best practices * Support renewal and expansion by demonstrating measurable results * This role is highly consultative, hands-on, and data-driven, acting as the "product and performance engine" for the territory. Key Responsibilities Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing) Ensure customers fully adopt and use their contracted solutions, including: DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops CRM workflows: Lead handling, BDC processes, showroom tracking Service operations: Lane check-in, scheduling, inspections, tech productivity Marketing solutions: Campaign automation, retention journeys, equity mining, reputation Conduct usage audits and work with customers to close adoption gaps. Performance Improvement & Dealership Optimization * With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations. * Lead on-site or virtual coaching sessions focused on improving: * Technician efficiency & labor hours * Lead response times, appointment set ratios, and close rates * Service retention, upsell capture, and multi-point inspection usage * Marketing ROI and customer lifetime value * Deliver scalable workflows, playbooks, and best practices tailored to dealership size. Customer Engagement & Value Demonstration * Focus on customer operational performance and adoption. * Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship. * Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps. * Provide clear ROI storytelling that ties product usage to KPI improvements. * Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers). Data Analysis & Reporting * Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts. * Deliver clear, data-backed recommendations and action plans. * Maintain documentation of customer progress, including training logs, KPIs, and next steps. Cross-Functional Collaboration * Provide Product and Engineering teams with field insights related to: * Feature gaps * Integration requests (e.g., DMS, CRM, OEM tools) * Workflow challenges * Competitive intelligence * Work with Support and Professional Services to resolve technical issues impacting adoption. * Partner with Marketing to share customer success stories and support case studies. Territory Support * Coordinate with Account Managers to support renewal readiness by driving proactive value realization. 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