> Markdown version of [/jobs/ext/1504299-team-lead-network-operations-control](https://www.wearedevelopers.com/jobs/ext/1504299-team-lead-network-operations-control). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead Network Operations Control - **Company:** Rivian - **Location:** Normal, IL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** LTE (Telecommunication), Amazon Web Services, JIRA, Collaborative Software, Data Systems, Linux, Firmware, Issue Tracking Systems, Virtual Private Networks (VPN), Python (Programming Language), Network Monitoring, Network Protocols, Salesforce.Com, TCP/IP, Computer Network Operations, Software Troubleshooting, Automation Anywhere, Servicenow, Databricks, Programming Languages - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b262f5340962bfb7 ## About the Role * Bachelors in Electrical or Mechanical Engineering, Networking, or related discipline required. * 3+ years experience in a NOC, Technical Support, or Operations environment, with 1-2 years in a leadership/supervisory capacity. * Experience with troubleshooting electric vehicle supply equipment (EVSE) and charging protocols/standards (OCPP, ISO 15118, CCS, NACS, J1772, etc.) strongly preferred. * 3+ years experience with networking protocols (TCP/IP, VPN, Cellular/LTE connectivity). * 2+ years experience with Python or other coding languages, preferred. * Proficient with Linux, Amazon Web Services, and complex data systems such as Databricks. * Demonstrated ability to implement AI workflows into an operations environment. * Proven track record of successful problem-solving skills with a strong sense of ownership and urgency * Experience with ticketing systems like Salesforce, JIRA, or ServiceNow and collaboration platforms like Slack and MS Teams * Excellent written and oral communication skills; ability to communicate complex technical issues in a clear and concise manner to decision makers. * Team player mentality, with a willingness to assist and team others on the team. * Ability to travel 5% throughout the U.S. * Ability to stand, sit, or walk for 8-10 hours per day. * Required to communicate using phone and/or e-mail. * Ability to view, read, and interpret documents. * Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations. ## Description Looking for a high-energy, technically proficient NOC Supervisor Shift Lead in Rivian's Charging Network Operations Center (NOC). In this role, you won't just be "watching screens"- you'll be orchestrating real-time technical support, managing incidents according to critical priority, and ensuring that every customer who utilizes Rivian's chargers has a seamless charging experience. * Team Leadership: Supervise, mentor, and train a team of NOC Specialists and Engineers with emotional intelligence; manage shift handovers, conduct performance reviews, and drive professional development. * Network Monitoring: Oversee the health of the Rivian Adventure Network (DC Fast Chargers), Waypoint (AC Level 2), and DC and AC fleet chargers. * Incident Management: Act as the primary escalation point for complex technical issues and operational decision points for shift resources. * SLA Management: Ensure the team meets or exceeds Service Level Agreements (SLAs) regarding response times and network uptime across all networks. * Cross-Functional Collaboration: Partner with Field Service Supervisors, Field Technicians, Software Engineers, and Hardware Partners to troubleshoot software/firmware bugs and physical equipment failures. * Process Improvement: Develop technical Standard Operating Procedures (SOPs) for technical troubleshooting and implement new operational processes. * Commitment to working the following schedule, Tuesday through Friday, four 10 hour shifts; 8am to 6:30pm PST ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)