> Markdown version of [/jobs/ext/150431-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/150431-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SERVICE DESK TECHNICIAN - **Company:** CANTEY TECHNOLOGY CONSULTING, LLC - **Location:** North Charleston, SC, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Spyware, Antivirus Softwares, Virtual Private Networks (VPN), Microsoft Office, Routing, Backup and Restore, Cisco - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c725801aab675cdf ## About the Role Do you have experience in Research?, Do you have a Associate's degree?, Process Oriented: Always think about the next step in the process. Eager to Learn & Grow: Pick up the ball and run with it. Try new things. Positive Team Player: Work together to help clients and teammates. Problem Solver: Find the root cause and fix it., * 5+ years of experience in Service Desk Role - 3 Years MSP experience preferred * Microsoft Office 365 products and email services * Knowledge of Cisco or Cisco Meraki switching, routing, VPN * Knowledge managing backup software * Experience with ticket management software - ConnectWise Manage preferred * Ability to manage security products including Antivirus, Antispyware, and advanced email security tools * Experience with Managed Services a plus * Outstanding client communications and end-user troubleshooting skills * Calm and helpful demeanor * Detail orientation and the discipline to do proper documentation and keep track of time worked on tickets and timesheets. (This is really important. Again, this is really important.) * Able to handle a high-pressure environment with professionalism and Client First mentality * Minimum Associates Degree or equivalent experience required * Certifications Desired: A+, Network +, Security + Typical Physical Demands: * Requires the ability to sit for long periods of time * May be required to lift up to 60 pounds * Requires normal range of vision and hearing ## Description Service Desk Technicians - Charleston/Remote - Full Time - Exempt The Service Desk Technicians role is critical to our daily operations and Tier 1/2 resolutions. This position is remote but if located in the Charleston Area, you may go on site when emergencies arise if the ticket is deemed critical enough. Cantey Technology strives to create a work environment that enhances your skills and technical ability, while also allowing for collaboration and professional growth within an ever-changing technology market. Roles & Responsibilities * Configure, maintain, troubleshoot operating systems, management tools and networking * Research, diagnose and resolve tier 1/2 level technical issues * Write and maintain documentation for Clients as required * Collaborate with team members and clients to resolve technical issues with as little disruption as possible * Monitor, organize and manage ticket assignments * Communicate problems, progress and fixes to Service Desk Team Members * Escalate and work with Tier 2, vCIOs and management as needed. * Provide high level customer service while working with clients both onsite and remote. * Maintain Weekly Deliverables and Follow Company Processes and Procedures * 75% weekly Billable Utilization * >35 tickets closed weekly * Turn in time sheets on time and reviewed * Work with the team to answer call from the phone queue balanced to the rest of the team., * Working hours will be 8 AM to 5 PM M-F * Typical workweek is 40-45 hours based on client demand. Sometimes we may have to work past our end time to put Clients first when necessary or to update our ticket queue. * Service Desk Technicians are required to participate in on-call rotation where you will be on call for emergencies and after-hours support for a week once every 7 to 8 months (at year 6 of employment, you are removed from the on-call rotation) ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)