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# Network Onsite Delivery Lead

- **Company:** Akkodis View all jobs
- **Location:** Kalamazoo, MI, United States
- **Experience:** Expert
- **Salary:** $93,600.0 - $95,680.0
- **Contract:** Temporary contract
- **Skills:** Virtual Private Networks (VPN), Multi-protocol Systems, Network Security, Network Troubleshooting, Routing, Network Service, Network Administration, Cisco Nexus Switches, Wide Area Networks, Wireless Networks, Computer Network Operations, System Availability, Firewalls (Computer Science), Data Center Networking, Information Technology
- **Published:** July 30, 2026
- **Apply:** https://www.careerjet.com/job/us746a954a70a77aedd6c168e9324e0621/eaa

## About the Role

Bachelor's degree in information technology, Computer Science, Network Engineering, Telecommunications, or a related technical field.
8+ years of experience in network administration, network operations, and IT service delivery management.
Strong hands-on expertise with Dell switches, Palo Alto firewalls, routing and switching, MPLS, Cisco Wireless, Cisco ACI, SD-WAN, VPNs, and data center networking technologies.
Proven experience in ITIL-based service delivery, customer and stakeholder management, major incident management, RCA coordination, vendor management, and driving automation and process improvement initiatives.

## Description

Akkodis is seeking a Network Onsite Delivery Lead for a Contract with a client in Kalamazoo, MI/Allendale, NJ. The ideal candidate will be responsible for leading network service delivery operations, managing customer engagements, and driving operational excellence across enterprise network environments.
Rate Range: $45/hour to $46/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Network Onsite Delivery Lead Job Responsibilities include:
Lead onsite network service delivery operations, ensuring high availability, performance, and reliability of enterprise network infrastructure.
Manage customer relationships, facilitate strategic discussions, and provide technology roadmap recommendations aligned with business objectives.
Drive major incident management, lead escalation calls, and oversee root cause analysis (RCA) for critical network issues.
Administer and support routing, switching, network security, wireless, SD-WAN, and data center networking technologies.
Manage vendor coordination, service escalations, and follow-up activities to ensure timely issue resolution and service quality.
Identify opportunities for automation, process improvements, and operational optimization while ensuring adherence to ITIL best practices and service delivery standards.


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