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# IT Help Desk -Level 2

- **Company:** MSI -
- **Location:** Roseville, MN, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Azure, Microsoft Servers, Information Technology, Fortinet
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79795de34d223983

## About the Role

* High School Diploma, GED or equivalent.
 * 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
 * Clean driving record and reliable vehicle.
 * Ability to participate in the after-hours on call rotation.
 * Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
 * Proven exceptional customer services experience.
 * This position is onsite 5 days a week at our Roseville, MN location; Local Candidates preferred.
 * Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Preferred Qualifications:

 * Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
 * Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

## Description

We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do:

 * Analyze and troubleshoot Clients' critical issues IT hardware and software remotely.
 * Document, review and report service tickets for process improvement initiatives.
 * Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
 * Maintain technical certifications in alignment with hardware and software applications trends.
 * Participate in process improvements and procedures for efficient service delivery.
 * Conduct thorough verification of information, accurate documentation and organization.
 * Participate and collaborate in training and development.
 * >25% travel expectations.
 * Perform other appropriate duties and responsibilities as assigned.


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