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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP Service Delivery Manager - **Company:** Wipro Limited - **Location:** Northville, MI, United States - **Experience:** Expert - **Salary:** $125,000.0 - $210,000.0 - **Contract:** Permanent contract - **Skills:** Advanced Business Application Programming (ABAP), Artificial Intelligence, SAP ERP, SAP (Applications), SAP CS, SAP Implementation, SAP Logistics, SAP Materials Management, SAP Project Management, Sap Finance, Sap Fiori, SAPBasis - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=55befa91b7505a0d ## About the Role Associate must have proven experience as lead in SAP projects and must have strong background in either SAP Finance or SAP Logistics and bring thought leadership, innovation, AI infusion, automation to improve productivity and efficiency in the processes. The role carries end to end accountability for revenue growth, delivery ownership, financial performance, strengthening customer outcomes, customer delight and building a future ready talent ecosystem aligned to customer needs and Wipro's strategic priorities., Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager ## Description As an SAP Service Delivery manager, the associate is expected to lead large Managed Services program with SAP at its core for multiple business lines with multiple landscapes and also provide oversight for delivery led growth for SAP Projects. Associate must have proven experience in managed services projects with strong orientation to ITIL best practices and expertise in leading SAP projects using SAP Activate Methodology., Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration) Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management and proven record on value addition to customer. Must have implemented automation or simplification tents using AI in managed services or SAP projects Must have led atleast two large end to end SAP implementation projects using Activate Methodology This role is primarily for SAP Service Delivery Management and also expects to be the face of Wipro for any SAP projects in terms of providing Governance and monitoring project health Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering. Coordinate with offshore team in terms of handling managed services function to comply with SLAs & KPIs and track customer sensitive aspects like ageing of tickets, resolving P1 & P2 within SLAs, Submission of RCAs and corrective actions on time, commitment tracker with high say - do ratio, ticket monitoring and analysis for improving productivity, left shift, development of chat-bots for self-help, improve FCR, timely resolution of customer sensitive issues etc Understand customer landscape, pain points, opportunities for consolidation, standardization and upgrades in SAP environment . Bring though leadership to showcase Wipro capability and differentiators to drive delivery leg growth, proactive account mining and shaping of the projects. Provide oversight on project health and help stay green from start to end Excellent stakeholder management, communication, and leadership skills . Must have good & effective communication skills to engage customer and lead conversations as SAP lead for Managed services and / or SAP projects weekly, monthly and quarterly, strengthen customer relations and improve net promotors. Follow through on customer IT journey and engage Wipro functions (sales, competency team and AI Innovation teams) to gain customer mind-share and lead conversations to opportunities for growth (pipeline conversion) ## Related Videos - [Headless by Design: Building Enterprise Systems That Agents Can Actually Use](https://www.wearedevelopers.com/videos/100092-headless-by-design-building-enterprise-systems-that-agents-can-actually-use) - [When AI Runs the Business: The Reality of Enterprise-Wide Automation](https://www.wearedevelopers.com/videos/100124-when-ai-runs-the-business-the-reality-of-enterprise-wide-automation) - [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Should Tech Managers Be Developers First? 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