> Markdown version of [/jobs/ext/1504890-help-desk-analyst-i-information-services](https://www.wearedevelopers.com/jobs/ext/1504890-help-desk-analyst-i-information-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HELP DESK ANALYST I, INFORMATION SERVICES - **Company:** South Georgia Medical Center - **Location:** Valdosta, GA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Information Systems, Data Centers, Disaster Recovery, Enterprise Software Applications, System Availability, Software Troubleshooting, Electronic Medical Records, Information Technology, Laptops, Hardware Debugging - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4b5cf3eb7d62246c ## About the Role * High School Diploma or GED (Required). * Associate Degree in Computer Science, Information Systems, or related field (Preferred). * Vocational/Technical Degree in Computer Information Systems or related field (Preferred). * Active CompTIA A+ certification at the time of hire, or ability to obtain within six (6) months of the date of hire. The CompTIA A+ certification is recognized as the foundational credential for this role, validating hands-on competency in hardware repair, operating systems, troubleshooting, and core technical support principles required to support clinical and enterprise systems in a healthcare environment. The substitution of the CompTIA A+ certification is not standard practice. In limited circumstances, equivalent demonstrated knowledge and hands-on competence may be considered in lieu of the A+, subject to documented skills validation and approval by the IT Support Manager and the Director of Information Security & Technology. The Practical Help Desk Associate (PHDA) certification is strongly recommended and highly encouraged for continued professional development within the Help Desk Analyst role. Failure to obtain required certification or approved equivalency within the specified timeframe may impact continued eligibility for the position. EXPERIENCE * 1-2 years of experience in an information systems or technology support role involving direct customer interaction (Preferred). * Preferred experience includes: * + Repairing and troubleshooting desktop and laptop computers. + Diagnosing and resolving operating system issues (Windows or Apple). + Troubleshooting application errors and access problems. + Supporting and resolving printer and peripheral device issues. + Performing general IT troubleshooting across hardware, software, and connectivity environments. Equivalent combinations of education, certification, and practical experience may be considered. WORKING CONDITIONS - ADA INFORMATION Information Security & Technology supports a 24-hour, 7-day, 365-day hospital operation. Positions within this department may require varied work schedules, including evenings, nights, weekends, holidays, and rotating shifts, as needed. Ability to sit for extended periods while working at a computer workstation. Ability to use standard office equipment, including but not limited to keyboard, mouse, and telephone. Ability to occasionally lift, move, or position equipment up to approximately 25 pounds. Ability to work in technical environments, including data center or equipment rooms, as required. Participation in emergency response activities, disaster recovery efforts, and operational stabilization during critical events is considered an essential function of IS&T roles within a healthcare environment. ## Description The Help Desk Analyst I serves as the frontline point of contact for all SGMC Health Information Systems incidents and service requests, including Enterprise Applications, EPIC EMR, and Information Security & Technology systems. This position operates independently during assigned shifts within the Help Desk/NOC environment and is responsible for coordinating and executing Tier 1 Help Desk and computer operations functions. The primary goal of the Help Desk Analyst I is to provide reliable, consistent technical support while maintaining operational stability in a healthcare environment where system availability directly impacts patient care, safety, and regulatory compliance. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)