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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Technical Services Engineer I - **Company:** Waystar, Inc - **Location:** Louisville, KY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, JIRA, Collaborative Software, Desktop Computing, Python (Programming Language), Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Systems Integration, Scripting, Enterprise Software Applications, Information Technology, Laptops, Tools for Reporting, Restful APIs, User Administration - **Published:** July 30, 2026 - **Apply:** https://dejobs.org/x/x/C5AD3470E27F47899943310C56534BF5/job/ ## About the Role We are seeking an experienced, technically skilled Specialist Technical Services Engineer to join our Enterprise Technology team. This is a senior individual-contributor role combining advanced end-user support, automation/scripting, systems administration, asset lifecycle management, and project execution. The role also serves as a technical mentor to junior engineers and a lead for workplace technology initiatives., * 5+ years of IT support experience, including hardware deployment and troubleshooting * Hands-on administration experience with Active Directory, Microsoft Entra ID, and Microsoft 365 * Demonstrated experience building automation/tooling with PowerShell and/or Python * Experience consuming REST APIs for system integration * Track record independently leading and delivering IT projects * Demonstrated experience mentoring or coaching junior team members * Strong troubleshooting and problem-solving skills * Excellent verbal and written communication skills Preferred Qualifications * Experience with asset management/inventory platforms and chain-of-custody documentation * Familiarity with Jira Service Management or similar ITSM tooling * Experience supporting AV/conferencing and workplace technology systems * Bachelor's degree in IT, Computer Science, or equivalent experience ## Description * Provide advanced Tier 2/3 support for hardware, software, OS, and enterprise applications * Troubleshoot complex issues across desktops, laptops, mobile devices, printers, conferencing systems, and collaboration platforms * Own onboarding, offboarding, equipment deployment, office moves, and lifecycle activities (may require physical setup/lifting and occasional after-hours work - [confirm and specify]) Automation & Systems Administration * Build and maintain automation using PowerShell and/or Python * Develop tools for reporting, provisioning, device management, and admin workflows * Integrate systems via REST APIs * Proactively identify manual processes for automation Identity & Productivity Platforms * Administer Active Directory, Microsoft Entra ID, and Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) * Manage account provisioning, access control, licensing, and security-related tasks * Support enterprise authentication and identity initiatives Asset & Lifecycle Management * Maintain hardware asset records and chain-of-custody documentation * Manage procurement, deployment, refresh, recovery, and disposal * Audit inventory for policy compliance Project Leadership * Lead medium-to-large IT projects independently (examples: [insert 1-2 representative past projects to calibrate scope, e.g., "office relocation of 150 seats" or "M365 tenant migration"]) * Coordinate across stakeholders and departments * Produce project plans, documentation, and status reporting Mentorship & Team Development * Coach and mentor junior Technical Services Engineers * Contribute to knowledge base articles and SOPs * Promote technical best practices across the team ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [JavaScript? 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