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# Service Desk Lead

- **Company:** Caelum Research Corporation
- **Location:** Huntsville, AL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Software Engineering, Data Logging, Computer Equipment, Laptops
- **Published:** July 30, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8986017/service-desk-lead

## About the Role

* Required Certifications
 * Security+ce Certification (Must obtain with 6 months of starting)
 * Education, Background, and Years of Experience
 * High School Diploma / GED. 2+ years' experience

## Description

* Service Desk Lead, ticket response, resolution, and escalation for apps/SP. Respond to inquiries from computer users and assist in resolving IT problems.
 * Diagnose computer hardware and software issues.
 * Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems.
 * Diagnose the nature of the problem and walk the customer through the problem-solving steps.
 * Provide technical guidance in the utilization of computer hardware and software, including installation, operation, and troubleshooting.
 * Be proficient in the software and hardware used by the government and able to provide guidance and resolve issues.
 * Provide technical assistance support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
 * Operate and provide technical assistance on computer equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, mobile devices, and other specialized computer equipment.


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