> Markdown version of [/jobs/ext/150597-technical-support-tech](https://www.wearedevelopers.com/jobs/ext/150597-technical-support-tech). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Tech

- **Company:** Inspyr Solutions
- **Location:** Arlington, VA, United States
- **Experience:** Starter
- **Salary:** $49,920.0
- **Contract:** Temporary contract
- **Skills:** Data Centers, Information Technology
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=70fb60c703660e38

## About the Role

Do you have experience in Research?, Do you have a Associate's degree?, We are seeking a motivated Technical Support Tech to provide day-to-day technical assistance to end users. This role is responsible for identifying, researching, and resolving a variety of technical issues while delivering excellent customer service. The ideal candidate will follow established procedures, document issues accurately, and work under close supervision to ensure timely problem resolution. This position requires working an overnight shift., * 0-3 years of experience in technical support or a related role

 * Basic knowledge of commonly used concepts, practices, and procedures within IT support
 * Ability to follow instructions and established guidelines
 * Strong customer service and communication skills
 * Ability to work effectively under immediate supervision
 * Associate's degree in Information Technology or a related field (or equivalent experience)

Nice to have but not required

 * Ticketing knowledge/experience
 * Certification(s)
 * Data center experience

Skills & Competencies

 * Basic troubleshooting and problem-solving skills
 * Familiarity with common operating systems, applications, and hardware
 * Strong organizational and documentation skills
 * Dependable, detail-oriented, and team-focused
 * Ability to manage multiple requests in a fast-paced environment

## Description

* Provide technical support to end users via telephone, email, and in-person requests
 * Identify, research, troubleshoot, and resolve hardware and system issues
 * Document, track, and monitor reported problems to ensure timely resolution
 * Escalate unresolved issues according to established guidelines
 * Maintain accurate records of support requests and solutions
 * Follow pre-established instructions, procedures, and best practices
 * Communicate clearly and professionally with users and team members


## Related Videos

- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green)
- [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia)

## Related Articles

- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)