> Markdown version of [/jobs/ext/1506006-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1506006-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** Priority Technology Holdings, Inc. - **Location:** Alpharetta, GA, United States - **Experience:** Starter - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Multi-Factor Authentication, Issue Tracking Systems, Virtual Private Networks (VPN), Office365, Gsuite, User Administration - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dd41080f887095fb ## About the Role * Strong fundamentals in troubleshooting and customer support. * Ability to follow SOPs and structured processes accurately and consistently. * Clear written and verbal communication skills. * Basic understanding of Windows and/or macOS operating systems. * Familiarity with O365 or Google Workspace environments. * Basic knowledge of MFA (Multi-Factor Authentication), VPN, printers, and endpoint devices. * Ability to prioritize and manage a ticket queue within defined SLAs. * Willingness to learn and apply feedback in a fast-paced support environment. Preferred Requirements * Prior experience in a help desk, IT support, or customer service role. * Experience with ticketing systems and IT service management (ITSM) tools. * Familiarity with account provisioning, device imaging, or endpoint management tools. * Exposure to monitoring and alerting platforms. * Associate's degree or relevant certification (e.g., CompTIA A+, Network+) in a technology-related field, or equivalent practical experience. * Demonstrated ability to identify patterns in recurring issues and suggest process improvements., * Requires prolonged sitting, standing, bending, stooping and stretching. * Requires the ability to lift 10 pounds. * Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). ## Description The IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. This role supports overall organizational productivity through clear communication, accurate documentation, and consistent follow-through, ensuring employees can rely on technology support to stay focused and productive. This is an entry-level position ideal for individuals looking to build a strong foundation in IT support and progress toward more advanced technical roles., * Respond to user tickets involving hardware, software, access, and device issues. * Follow documented Standard Operating Procedures (SOPs) and runbooks for all troubleshooting steps. * Perform initial triage and classification of incidents. * Document all actions clearly and accurately within the ticketing system. * Support onboarding and offboarding tasks, including account setup and device provisioning. * Maintain clear, professional, and timely communication with end users, setting appropriate expectations. * Support monitoring, alert response, and routine operational checks. * Escalate complex or unfamiliar issues to Specialist II or III with clear context. * Collaborate effectively with team members to ensure smooth handoffs and issue resolution. What Success Looks Like: * Independently resolves routine hardware, software, access, and device issues within SLA, accurately triaging and escalating with clear context. * Follows SOPs and runbooks consistently, producing clean, accurate ticket documentation. * Maintains professional, timely communication with users, setting appropriate expectations. * Supports onboarding/offboarding and responds appropriately to monitoring alerts and operational checks. * Collaborates effectively with the team, escalating to Specialist II/III with clear context, and consistently meets service targets ( 90% SLA compliance, strong CSAT). ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)