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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Strategic Inc - **Location:** Clifton Park, NY, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $75,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Software Applications, Microsoft Online Services, Information Systems, Issue Tracking Systems, Microsoft Servers, Windows PowerShell, Microsoft SharePoint, Microsoft Power Automate, Software Troubleshooting, Microsoft InTune, Information Technology - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0e3761dfba855750 ## About the Role * Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of technical training, industry certifications, internships, and relevant hands-on experience. Approximately 2-4 years of experience in help desk, desktop support, systems support, or a similar technical support role is preferred. * Hands-on experience supporting users in Microsoft 365 and SharePoint environments is required; experience performing routine administrative tasks within these platforms is preferred. * Working knowledge of Microsoft-based environments such as Entra ID, M365, Exchange Online, and Teams. * Experience with incident and request management processes. * Strong troubleshooting, analytical, and problem-solving skills. * Excellent communication and customer service skills. * Ability to work independently, manage time effectively, and stay organized. * Self-motivated learner with the ability to continuously build technical knowledge. * Ability to follow procedures while also thinking critically and adapting as needed. * Team-oriented mindset with willingness to collaborate, share knowledge, and assist colleagues. * Familiarity with Egnyte is a plus. * Familiarity with Microsoft Intune is a plus. * Familiarity with Power Automate and Microsoft automation tools is a plus. * Well-rounded technical background is a plus, including experience in: * + Networking + Security + Microsoft administration + PowerShell / scripting experience, ideally with Microsoft Graph ## Description SMC is actively looking for an IT Support Specialist to assist our growing IT department as it supports a nationwide workforce of technical professionals. The Support Specialist provides Level 1 and Level 2 technical support across a Microsoft-centric environment, resolving a wide range of service requests while delivering excellent customer service. This role requires a proactive, self-motivated individual who is developing or already demonstrates well-rounded technical expertise, particularly within the Microsoft ecosystem. The ideal candidate is comfortable operating as part of a larger IT team and interfacing directly with colleagues from other departments to address their support needs, onboarding, and troubleshooting. Responsibilities: The IT Support Specialist will provide frontline technical support to SMC employees and assist the IT Director and broader IT team with administrative and operational tasks. The successful candidate will communicate effectively with technical and non-technical colleagues, manage multiple priorities, and provide responsive, reliable support across the organization. Responsibilities include but are not limited to: * Provide L1 and L2 technical support for systems, applications, and user issues. * Respond to and resolve service requests across multiple business areas with urgency and consistency. * Troubleshoot and resolve issues independently using established documentation and best practices. * Troubleshoot and support a wide range of software applications, diagnosing user issues and identifying effective resolutions. * Escalate complex issues when required with clear, detailed documentation. * Document incidents, resolutions, and follow-up actions in the ticketing system. * Coordinate handoff of issues to and from our managed service provider as appropriate. * Configure and deploy laptops and desktops for end users. * Perform basic troubleshooting and support for endpoint hardware. * Set up and support laptops and IT accessories (docking stations, monitors, peripherals, etc.). * Ensure devices are properly configured within the Microsoft environment (M365, Intune, etc.). * Support onboarding/offboarding by preparing and reclaiming equipment. * Contribute to and improve knowledge base articles and technical documentation. * Communicate technical information clearly to both technical and non-technical users. * Participate in projects, system improvements, and operational initiatives. * Meet assigned deadlines and provide occasional after-hours support for scheduled deployments, office openings, system maintenance, or urgent operational needs. * Have the ability to travel to other SMC offices as required (less than 5% travel). * Maintain excellent organizational skills, with the ability to manage multiple tasks simultaneously. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [GenAI Unpacked: Beyond Basic](https://www.wearedevelopers.com/videos/1526-genai-unpacked-beyond-basic) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)