> Markdown version of [/jobs/ext/1506228-it-technician-on-call-bilingual-english-spanish](https://www.wearedevelopers.com/jobs/ext/1506228-it-technician-on-call-bilingual-english-spanish). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician (On Call) - Bilingual (English/Spanish) - **Company:** SM IT SOLUTIONS LLC - **Location:** Germantown, MD, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Microsoft Outlook, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Network Connections, Remote Desktop Services, Azure Active Directory, Remote Service Software, Microsoft SharePoint, Software Deployment, TCP/IP, TeamViewer, Wide Area Networks, Wireless Access Point, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Office365, Microsoft InTune, Microsoft Onedrive, Information Technology, Patch Management, Laptops, User Accounts, Vmware - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7a147afabb98335a ## About the Role * Minimum 2-4 years of experience in IT Support or Help Desk. * Fluent in English and Spanish (spoken and written). * Strong troubleshooting and analytical skills. * Experience supporting Windows 10 and Windows 11. * Experience with Microsoft 365 administration and support. * Knowledge of Active Directory and Group Policy. * Understanding of networking fundamentals: * TCP/IP * DNS * DHCP * VPN * Wi-Fi * LAN/WAN * Experience configuring printers and network devices. * Knowledge of remote support tools (TeamViewer, AnyDesk, ConnectWise Control, Remote Desktop, etc.). * Ability to prioritize multiple service requests. * Strong organizational and communication skills. * Professional appearance and customer-focused attitude. * Ability to lift up to 50 lbs (23 kg). * Reliable transportation to travel to customer locations. * Valid driver's license., * Associate Degree in Information Technology or related field. * Industry certifications such as: * CompTIA A+ * Network+ * Microsoft Certifications * Google IT Support Professional * Experience with: * Azure Active Directory (Entra ID) * Intune * Windows Server * Hyper-V or VMware * Basic cybersecurity practices * Backup and disaster recovery solutions * VoIP systems * POS systems (preferred but not required) Skills * Excellent troubleshooting abilities * Customer service oriented * Critical thinking * Time management * Ability to work independently * Attention to detail * Strong verbal and written communication * Team player * Adaptability * Problem-solving mindset ## Description We are seeking a reliable and experienced IT Technician to join our team on an On Call basis. The ideal candidate will provide technical support to our clients by troubleshooting hardware, software, network, POS, and peripheral issues. This position requires excellent customer service skills, the ability to work independently, and fluency in both English and Spanish. This role is ideal for an IT professional looking for flexible work while supporting multiple client environments. Responsibilities * Provide onsite and remote technical support for end users. * Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices. * Troubleshoot Windows operating systems and common software applications. * Perform hardware diagnostics, repairs, and component replacements. * Install and configure new workstations and peripheral devices. * Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office). * Create, manage, and troubleshoot Active Directory user accounts. * Configure and troubleshoot network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi). * Install and configure routers, switches, and wireless access points. * Perform system updates, software installations, and patch management. * Maintain accurate documentation of completed work and service tickets. * Escalate complex technical issues when necessary. * Follow company IT policies, security procedures, and best practices. * Provide excellent customer service while communicating professionally with clients. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)