> Markdown version of [/jobs/ext/1506329-user-support-technician-desktop-support](https://www.wearedevelopers.com/jobs/ext/1506329-user-support-technician-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # User Support Technician/Desktop Support - **Company:** UB Associates, Inc. - **Location:** Buffalo, NY, United States - **Experience:** Starter - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bomgar, Business Software, Collaborative Software, Common Desktop Environments, Video Cards, Issue Tracking Systems, System Center Configuration Manager, Remote Access Technology, Software Licensing, Peripherals, Microsoft Onedrive, Information Technology, Casper Suite, Hardware Infrastructure - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=536bae20305d475e ## About the Role * Bachelor's degree in IT or related field, or equivalent experience/certification. * 1-2 years of desktop or technical support experience preferred. * Strong troubleshooting skills with Windows, macOS, Microsoft 365, and common desktop technologies. * Excellent customer service and communication skills. * Valid driver's license and ability to travel to remote sites. * Must obtain the required professional IT certification within one year of hire. Upon successful certification, base salary will increase by $5,000. Preferred Qualifications * Specific MAC/PC/application troubleshooting experience. * Effectiveness in working with diverse people having a broad range of skill levels and disciplinary backgrounds. * Experience with one or more of the following (or similar): Microsoft 365, Zoom, Microsoft Teams, Panopto, SCCM, BOX, OneDrive, JAMF, BeyondTrust (Bomgar), Windows 11 Pro, and macOS. * Experience supporting higher education environments. * Experience supporting medical practice environments. * Experience supporting AV systems. * Strong MAC/PC operating system troubleshooting skills. ## Description UB Associates is seeking a User Desktop Support Technician/ Audio-Visual (AV) professional to provide desktop, hardware, software, and end-user support across the organization. This role installs, configures, maintains, and troubleshoots computer systems, peripherals, and business applications while delivering excellent customer service. The position participates in rotating after-hours on-call support., * Provide first-line technical support in person, by phone, email, and ticketing system. * Provide teir 1 support for AV systems. * Install, configure, image, and deploy Windows and Mac workstations. * Troubleshoot hardware, software, network, printer, and peripheral issues. * Document incidents and resolutions in the ticketing system. * Install hardware components and software updates. * Support Microsoft 365 and common collaboration tools. * Travel to remote practice locations as needed. * Participate in rotating 24/7 on-call support., * Provide first-contact technical support for Windows and Mac workstations and related technology services. * Provide support during core hours, extended hours, and select weekends across multiple locations. * Diagnosing and troubleshoot hardware, software, network, and system issues. * Coordinate downtime communications with stakeholders. * Create, update, document, and close support tickets. * Support users via phone, email, remote access, ticketing system, and in person. * Install, configure, image, and deploy operating systems and software. * Install and replace hardware components including drives, memory, network and video cards. * Manage software licensing and workstation lifecycle. * Maintain desktop technology and related services across practice locations. * Use and maintain the IT knowledge base and document best practices. * Perform password resets and account support. * Support Windows, macOS, Microsoft 365, BOX, OneDrive, JAMF, SCCM, and BeyondTrust. * Provide tier-one AV support during meetings, classrooms, and events. * Assist with microphones, displays, mobile device connections, lighting, audio systems, and room controls. ## Related Videos - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Fake or News: LLMs Protect Each Other, Google Predicts Floods, and GitHub Copilot Loves COBOL - Niels Leenheer](https://www.wearedevelopers.com/videos/1860-fake-or-news-llms-protect-each-other-google-predicts-floods-and-github-copilot-loves-cobol-niels-leenheer) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)