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# IT Help Desk Support Specialist

- **Company:** MARLIN OPERATIONS & MAINTENANCE, INC.
- **Location:** Ashburn, VA, United States
- **Salary:** $60,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Desktop Services, Software Deployment, TCP/IP, Laptops, User Administration, Servicenow
- **Published:** July 30, 2026
- **Apply:** https://www.careerjet.com/jobad/usb599a5075cc0d02b58814ad6e5b9699d

## About the Role

CERTIFICATION REQUIRED: CompTIA Security+ (or IAT Level II equivalent e.g., GSEC, SSCP, CCNA-Security), Active Security Clearance (Secret or higher please specify level).
CompTIA Security+ Certification (or equivalent IAT Level II certification).
Proven experience in an IT help desk or desktop support role (typically 2 4 years).
Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Excellent verbal and written communication skills.
Strong problem-solving and customer service skills.
Ability to work independently and prioritize tasks in a high-pressure environment.
PREFERRED QUALIFICATIONS
Experience supporting government or DoD environments.
Knowledge of ITIL framework.
Experience with remote desktop support tools.
Additional certifications such as A+, Network+, or Microsoft certifications are a plus.

## Description

We are seeking a skilled and customer-focused IT Help Desk Support Specialist to join our team on a contract basis. The ideal candidate will provide first- and second-level technical support to end-users in a fast-paced, mission-critical environment. This role requires an active clearance and relevant certifications to support government or defense-related operations., Serve as the first point of contact for end-users reporting technical issues via phone, email, or ticketing system.
Troubleshoot and resolve hardware, software, and network-related problems for desktops, laptops, printers, and mobile devices.
Document, track, and monitor incidents and service requests using a ticketing system (e.g., ServiceNow, Remedy, or JIRA).
Escalate complex or unresolved issues to Tier 2/3 support or specialized engineering teams in a timely manner.
Assist with user account management, including password resets and access control in Active Directory.
Perform system imaging, software installations, and hardware upgrades as needed.
Maintain accurate records of all support activities and ensure compliance with security policies and procedures.
Collaborate with internal teams to improve service delivery and user satisfaction.
Adhere to ITIL best practices and service level agreements (SLAs)., Modern Technology Solutions, Inc. (MTSI) is seeking to hire a IT Support Specialist to provide day-to-day technical support to end users and ensures the reliable operation of IT sy…

 + 18 hours ago


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