> Markdown version of [/jobs/ext/1506351-global-product-support-engineer-4](https://www.wearedevelopers.com/jobs/ext/1506351-global-product-support-engineer-4). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Product Support Engineer 4 - **Company:** Lam Research International Holding Company - **Location:** Fremont, CA, United States - **Experience:** Experienced - **Salary:** $104,000.0 - $231,000.0 - **Contract:** Permanent contract - **Skills:** Software Debugging, Knowledge Management, SAS (Software), Subsystems - **Published:** July 30, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17749033?backUrl=%2Fcareer%2F17749033%2FGlobal-Product-Support-Engineer-4-California-Fremont ## About the Role + BS or AS degree in Electrical Engineering, Mechanical Engineering, or related field (Bachelor's degree preferred). + Typically 8+ years of applicable semiconductor equipment experience. + Significant customer support and field service experience. + Prior semiconductor capital equipment industry experience is advantageous. Technical Qualifications + Advanced product and subsystem expertise. + Ability to independently lead complex technical investigations and escalations. + Own and drive T3 escalations, root-cause analysis, and corrective actions. + Develop test plans to reproduce customer issues and validate solutions. + Lead CIP, EPL, SAF, Beta, and FOAK support activities. ## Description In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam's etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry. The impact you'll make As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers. What you'll do Escalations Primary escalation point for Type-3 tickets. Drive escalation resolution across CFT (SQAD, HW, Process, and KAT). Secondary escalation point for Type 1-2 ES when pulled in by RPS. Provide support by phone and travel if needed. New product Introduction Primary resource for first in fab and first in region installs Shared responsibility for JDP and Beta install and support Participate in embedded training to gain knowledge Account/ Customer Interaction Travel Prepares and delivers update on programs and issues to customer technical teams. TRM's, quarterly reviews, etc. Provides onsite project management support for critical penetrations and escalations Chairs weekly meeting with key customer accounts to communicate progress on projects and collect information on issues effecting performance Customer focused but dedicated to a specific accountTravels as required to support projects and products in the field, estimated 50% annually Travels as required to support projects and products in the field, estimated 50% annually, + Acts as a technical leader and mentor to junior engineers. + Leads technical discussions with Product Group, Engineering, Account Teams, and customers. + Influences product improvements and CIP prioritization. + Leads customer-specific task forces and complex problem-resolution teams. New Product Introduction (NPI) + Supports first-in-fab and first-in-region installations. + Participates in JDP/Beta programs. + Collects and analyzes field data to improve product readiness. + Delivers OJT and embedded field training. Documentation & Knowledge Management + Authors and releases: o Technical Memos (TMs) o Service Advisories (SAs) o Procedures o CIP documentation + Drives knowledge transfer and field readiness activities. + Presents findings in global knowledge-sharing forums. Customer & Business Impact A Level 4 engineer is expected to: + Becom + Influence roadmap and engineering priorities through field data and customer feedback. + e "the face of Lam" for major technical engagements. + Drive customer productivity and installed-base reliability improvements. + Manage critical escalations with minimal supervision. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. ## Related Videos - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Solving the puzzle: Leveraging machine learning for effective root cause analysis](https://www.wearedevelopers.com/videos/1518-solving-the-puzzle-leveraging-machine-learning-for-effective-root-cause-analysis) ## Related Articles - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [What Jobs Can You Get with a Software Engineering Degree?](https://www.wearedevelopers.com/magazine/398-what-jobs-can-you-get-with-a-software-engineering-degree) - [Is Software Engineering Hard?](https://www.wearedevelopers.com/magazine/448-is-software-engineering-hard)