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# UEM Mobile Support Engineer

- **Company:** ITCON Services
- **Location:** Rockville, MD, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Configuration Management, Information Systems, Data Centers, Issue Tracking Systems, Mobile Application Software, Microsoft Office, Windows Servers, Software Vulnerability Management, Office365, Workspace ONE, Unified Endpoint Management
- **Published:** July 30, 2026
- **Apply:** https://www.careerjet.com/job/us9f71cd23b12beeee12c591202908c45d/eaa

## About the Role

Applicant must be a citizen of the United States and clearable for Public Trust clearance with the U.S Government. The Unified Endpoint Management (UEM) Mobile Support Engineer will require hands-on experience with any of the list of technologies below in an enterprise environment. The Offeror will provide resumes of the top 2 most qualified proposed UEM support staff demonstrating proven previous experience, ability, or understanding of / with the following:

 * Candidates must have 4 + years strong operation support experience with Windows Server 2019 or greater
 * Experience with Windows Server Management and Vulnerability Remediation Patching
 * 5 + years operations support experience with MDM design and implementation desired
 * Candidate must have 4+ years operations support experience with Workspace One UEM mobile device platform
 * Candidates submitted for this task should be flexible enough to work a diversified schedule at all House data center locations and participate in 24x7 on-call technical support.
 * Knowledge of and demonstrated experience with the following technology is a plus:

 * Workspace One UEM
 * Workspace One Access
 * Microsoft Office 365 applications
 * Microsoft Active Directory
 * BigFix

## Description

ITCON Services is seeking a UEM Mobile Support Engineer The mobility support engineer contractor will assist UEM Mobility group with various tasks which include but are not limited to:

 * Provide technical support for all mobile device issues via our ticketing system, telephone, or email.
 * Coordinate and assist with the installation and maintenance of mobile platforms software and mobile devices for in-house teams, remote employees, vendors, and contractors as needed.
 * Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
 * Perform configuration management and develop supporting documentation.
 * Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community., RESPONSIBILITIES The UEM Mobile Support Engineer will work directly with the ITCS Unified Endpoint Management (UEM) Team Branch performing the following duties:
 * Engineer, design, and develop, as well as administer and support mobile based solutions and standards for a Workspace One UEM environments.
 * Provide mobile applications such as Office 365 as needed.
 * Perform configuration management, technical support, application support and develop supporting documentation.
 * Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community.
 * Candidate must be able to work core (8:30am - 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Candidate must be able to work from home/remote when requested.
 * Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using agencies supplied laptop(s).


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