> Markdown version of [/jobs/ext/1506922-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1506922-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** The Chartwell Law Offices, LLP
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Citrix Systems, Zoho Office Suite, Office365, Terminal Servers
- **Published:** July 30, 2026
- **Apply:** https://recruiting.paylocity.com/Recruiting/Jobs/Apply/4374578

## About the Role

* 2+ years of experience working in a help desk environment
 * Flexibility to work a variety of shifts with minimal notice as needed
 * Excellent oral communication and customer service skills
 * Detail oriented in order to keep detailed notes on tickets
 * Highly organized to keep help desk tickets in order
 * Ability to diagnose and resolve basic computer technical issues
 * Experience with Microsoft O365, NinjaOne, Zoho Desk, and Citrix Terminal Servers is a plus

## Description

This IT Support Specialist provides first-level technical support to employees by responding to phone and email requests, troubleshooting basic computer, application, and access issues, and documenting incidents in help desk systems. The role includes installing or upgrading software and devices, resetting passwords, and escalating complex problems as needed while ensuring timely and high-quality service. This is a hybrid role in our Atlanta office location., * Respond to employee phone or email requests for support to resolve basic computer, application, system, device, access or performance issues

 * Advise users on the methods, steps and actions taken to resolve and avoid future issues and provides documentation as needed
 * Document incidents using help desk systems and tools
 * Follow-up with employees to ensure issues are resolved
 * Support installs or upgrades of software or devices, set up user profiles or reset passwords
 * Ecalate problems to appropriate levels to achieve issue resolution, if needed
 * Fulfills all service level standards for response time and quality
 * Participate in an on-call rotation
 * Travel to firm offices required

Key Competencies:

 * Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.
 * Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.
 * Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.
 * Planning & Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


## Related Videos

- [Debugging Static Web Apps](https://www.wearedevelopers.com/videos/390-debugging-static-web-apps)
- [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control)
- [Beyond the IDE: A new era of agent collaboration](https://www.wearedevelopers.com/videos/1395-beyond-the-ide-a-new-era-of-agent-collaboration)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa)