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# Help Desk Technician I

- **Company:** Wilkerson Crane Rental, Inc.
- **Location:** Bonner Springs, KS, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Online Services, VoIP, Microsoft Outlook, Multi-Factor Authentication, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Remote Desktop Services, Microsoft SharePoint, Microsoft InTune, Information Technology, Zendesk, Servicenow, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1771bc88cd97ca3f

## About the Role

* Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
 * Basic understanding of Windows and operating systems.
 * Familiarity with Microsoft 365 Administration (Outlook, Teams, OneDrive, SharePoint, etc.).
 * Strong problem-solving and communication skills.
 * Ability to prioritize tasks and manage time effectively.
 * Willingness to learn and adapt in a fast-paced environment.
 * Strong interpersonal skills to collaborate across departments.

PREFERRED SKILLS (NOT REQUIRED):

 * Experience with ticketing systems (e.g., IT Glue, Zendesk, ServiceNow).
 * Knowledge of Active Directory and basic networking concepts.
 * Knowledge of Mobile Device Management Software (Intune, MaaS360 and Apple Business Manager)
 * VOIP Phone system administration.
 * CompTIA A+ or similar certification.
 * Knowledge of the construction/crane industry.

## Description

The Help Desk Technician I provides first point of contact for technical support requests, assisting end-users with hardware, software, and account-related issues. This entry-level role ensures timely assistance and excellent customer service, with opportunities to grow technical skills in a supportive environment. The role is fully on-site at our Bonner Springs, KS office., * Respond to and resolve help desk tickets related to hardware, software, and network issues.

 * Provide support for Microsoft 365 services including account creation, password resets, license management, and troubleshooting.
 * Support for the company's line-of-business ERP/scheduling system (RDP-based access).
 * Support field-based mobile apps used by operations staff.
 * Image, configure, and deploy new laptops, desktops, and other hardware for end-users.
 * Maintain accurate documentation of support requests, resolutions, and asset inventory.
 * Assist with multi-factor authentication setup and troubleshooting.
 * Assist with onboarding and offboarding processes, including setting up user accounts and equipment.
 * Escalate complex issues to senior IT staff or vendors as needed.
 * Document all issues, resolutions, and actions taken.
 * Perform routine maintenance tasks such as software updates, patching, and backups.
 * Support remote users via phone, email, and remote desktop tools.
 * Maintain a high level of customer service and professionalism in all interactions.
 * Performs other related duties as required and assigned., * Contribute to the professional culture within the office and company overall.
 * Follow direction from management and manage tasks prescribed.
 * Multi-task, prioritize and manage time effectively.
 * Contribute to the professional culture within the office and company overall.
 * Ensure security of information in all matters pertaining to company, client, and customer information.
 * 40-hour work week in pursuit of company objectives.


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