> Markdown version of [/jobs/ext/1506941-it-service-delivery-technician-i](https://www.wearedevelopers.com/jobs/ext/1506941-it-service-delivery-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Delivery Technician I - **Company:** CYNET SYSTEMS INC. - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $68,640.0 - $72,800.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Data Transmissions, Desktop Computing, Issue Tracking Systems, Azure Active Directory, Software Engineering, ServiceNow IT Service Management, Software Troubleshooting, Microsoft InTune, Information Technology, Servicenow, Windows Client, Unified Endpoint Management, User Accounts - **Published:** July 30, 2026 - **Apply:** https://www.careerjet.com/jobad/usc3ee1879b0bb2c122cc24391a42a1347 ## About the Role * Graduate or Associate's Degree in MIS, Computer Science, or a relevant concentration preferred. * 2-4 years of experience or 4 to 5 years of relevant and equivalent business or IT experience. * Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Intune, Azure cloud, Teams VoIP, and Networking. * Experience with mobile communications and ServiceNow ticketing system. * Basic hands-on software and hardware troubleshooting experience. * Knowledge of applicable data privacy practices and laws. * Ability to prioritize work based on dependencies, technology context, and impact to the business. * Willingness to travel up to 10%., * ServiceNow. * Microsoft Endpoint Manager (Intune). * Active Directory. * Azure AD. * Windows 10/11. * Microsoft 365. * Teams VoIP. * Networking. * Hardware Troubleshooting. * Software Troubleshooting. * Asset Management. * Project Management. Qualification And Education: * Strong verbal and written communication skills. * Excellent communication and presentation skills. * Ability to communicate effectively with stakeholders. * Experience working within a team-oriented, collaborative environment. * Demonstrated drive and self-motivation with accountability for results. Physical Requirements(Due to nature of job, The candidate must have): * Ability to sit or stand, reach, bend, and move about the facility. * Ability to lift 50 lbs or more. * Ability to perform tasks requiring close vision. ## Description * Monitor the Help Desk ticketing system and provide timely assistance with incidents, events, problems, requests, and projects. * Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing. * Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using Microsoft Endpoint Manager (Intune). * Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, and scanners. * Assist in managing end-user accounts, permissions, and access rights using Active Directory and Azure AD. * Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. * Monitor the performance of supported devices and report recurring issues to appropriate support groups. * Collaborate with business partners and IT support teams to facilitate software and hardware improvements, upgrades, and reconfigurations. * Provide IT services for end users and visitors within the assigned region. * Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards. * Support the implementation of desktop and server systems in collaboration with infrastructure and applications teams. * Participate in network asset management as per documented processes. * Maintain a complete hardware and software listing for all equipment and peripherals. * Ensure Support and Maintenance agreements are in place for all IT Equipment. * Nice to Have: * ITIL knowledge preferred. * A+ Certification. * Network+ Certification. * Microsoft or other relevant technical certifications., Our client, a water technology provider, is seeking a IT Service Delivery Technician for a 6 month contract opportunity located in Charlotte, NC. This role is fully onsite. This… + 1 day ago ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)