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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** CARE FIRST GROUP LIVING & IN-HOME SERVICES INC - **Location:** Troy, MI, United States - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, JIRA, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Inventory Management Software, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Network Routers, Enterprise Software Applications, ServiceNow IT Service Management, Peripherals, Information Technology, Laptops, Hardware Infrastructure, Zendesk, Servicenow, User Accounts - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a87706229c7c66c0 ## About the Role * 2-5 years of experience as an IT Field Technician, Desktop Support Engineer, or similar onsite support role * Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications * Experience with Active Directory (user accounts, password resets, group membership) * Ability to diagnose and repair desktops, laptops, and peripherals * Basic understanding of networking concepts (TCP/IP, DHCP, DNS, routers, switches, Wi-Fi) * Familiarity with IT ticketing systems (ServiceNow, Remedy, Jira, Zendesk, Freshservice, etc.) * Strong communication, professionalism, and customer service skills * Ability to work independently, prioritize tasks, and manage field visits across multiple locations * Valid driver's license and reliable transportation --- Preferred Skills * Experience supporting healthcare, rehabilitation, or multi-site environments * Knowledge of SharePoint, device management tools, and inventory systems * Experience coordinating with vendors for hardware repairs or replacements, * Bachelor's (Preferred), * Help desk: 3 years (Required) * Microsoft 365: 5 years (Required) * Artificial intelligence : 2 years (Preferred) * Web design: 3 years (Preferred) * Website management: 3 years (Preferred) ## Description Care First Rehabilitation, is a CARF-Accredited Neuro-Rehabilitation organization serving adults with Traumatic Brain Injuries across multiple locations in Troy, Farmington, and Sterling Heights. We are seeking a dependable and technically skilled IT Onsite / Field Technician to support our growing team. This role is essential in ensuring smooth daily operations, supporting staff across clinical and residential settings, and maintaining the technology that enables high-quality client care., The IT Onsite / Field Technician provides hands-on technical support across Care First Rehabilitation's facilities. This includes troubleshooting hardware and software issues, configuring equipment, supporting end users, and maintaining IT systems and inventory. The ideal candidate is client-focused, adaptable, and able to work independently across multiple sites., * Provide support to the Human Resources team with orientation and employee onboarding * Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripheral equipment * Diagnose and troubleshoot hardware, software, and basic network issues (Wi-Fi, LAN, VPN) * Install, configure, and upgrade operating systems, applications, and hardware components * Perform routine maintenance, patching, and system updates * Set up new user workstations, monitors, docking stations, and accessories * Support staff with system access, password resets, and basic training on technology tools * Perform break/fix repairs and coordinate vendor-managed hardware replacements * Maintain accurate IT asset inventory and update asset records * Document troubleshooting steps, resolutions, and support activities * Follow IT service management (ITSM) processes including incident, request, and problem management * Assist with office moves, new facility setups, and technology refresh projects * Coordinate with external vendors for escalated repairs or specialized equipment needs * Ensure compliance with organizational IT policies, security standards, and data protection protocols * Support system upgrades, rollouts, and new technology implementations across sites ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)