> Markdown version of [/jobs/ext/1507180-technical-customer-support-representative-healthcare-technology](https://www.wearedevelopers.com/jobs/ext/1507180-technical-customer-support-representative-healthcare-technology). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Customer Support Representative (Healthcare Technology)

- **Company:** CareerCircle
- **Location:** San Diego, CA, United States (Remote available)
- **Salary:** $38,480.0
- **Contract:** Temporary to permanent
- **Skills:** Artificial Intelligence, Data Analysis, Computing Platforms, Mobile Application Development, Internetworking, Mobile Application Software, Salesforce.Com, Software Systems, Software Troubleshooting, Zendesk
- **Published:** July 30, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/san-diego/ed9a01f7-cecf-49c9-a22e-a450a313f008

## About the Role

Empathy
Zendesk
Operations
Leadership
Innovation
Salesforce
Privacy Law
Communication
Detail Oriented
Problem Solving, Bilingual (Spanish/English)
Mobile Application Development
Continuous Improvement Process
Customer Relationship Management
Troubleshooting (Problem Solving), We're seeking customer-focused professionals who can combine strong communication skills with technical troubleshooting expertise. This role is ideal for individuals with experience in customer service, healthcare, medical devices, IT help desk, technical support, or call center environments who enjoy solving problems and helping others succeed., * Strong customer service and problem-solving skills

 * Technical troubleshooting aptitude
 * Excellent verbal and written communication skills
 * High attention to detail and documentation accuracy
 * Ability to remain calm and professional in fast-paced, high-pressure situations
 * Experience working in a call center, customer support, help desk, or technical support environment
 * Ability to follow established processes and procedures while exercising sound judgment, * Healthcare, medical device, or patient support experience
 * IT Help Desk or Technical Support experience
 * Bilingual (English/Spanish or English/French)
 * Experience using CRM platforms such as Salesforce, Zendesk, or similar systems
 * Experience troubleshooting software, mobile applications, internet connectivity, and related technologies
 * Typing speed of 55+ WPM with strong accuracy, * Customer Service
 * Technical Troubleshooting
 * Healthcare Customer Support
 * Technical Issue Resolution
 * Communication & De-escalation
 * Documentation & Attention to Detail

## Description

* Provide timely support for inbound customer calls, chats, emails, and online inquiries.
 * Troubleshoot and resolve issues related to:
 + Insulin pumps
 + Mobile applications
 + Software platforms
 + Patient portals
 + Continuous Glucose Monitoring (CGM) integrations
 * Guide customers through technical solutions using approved communication standards.
 * Deliver professional and empathetic support during urgent or high-stress situations.
 * Document customer interactions accurately within the CRM system.
 * Analyze data and system logs to identify and resolve customer-reported issues.
 * Escalate product health, safety, and quality concerns according to established procedures.
 * Advocate for customers by sharing feedback and trends with internal teams.
 * Contribute ideas for improving support processes, workflow efficiencies, and customer resources.
 * Complete required training and maintain expertise on products, systems, and support procedures.
 * Consistently meet or exceed customer service, quality, productivity, and attendance expectations.
 * Ensure compliance with HIPAA, privacy regulations, and company policies., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Related Jobs
Customer Technical Support
TEKsystems

San Diego, CA*Remote

Zendesk
Composure
Operations
Salesforce
Communication
Professionalism
Medical Devices
Multilingualism
Customer Service
English Language
Customer Support
Business Metrics
Technical Issues
Product Knowledge
Technical Support
Help Desk Support
Customer Advocacy
Performance Metric
Quality Management
Business Valuation
Software Solutions
Workflow Management
Full Stack Development
Call Center Experience
Artificial Intelligence
Business Transformation
Calmness Under Pressure
Bilingual (Spanish/English)
Healthcare Industry Knowledge
Mobile Application Development
Customer Relationship Management
Troubleshooting (Problem Solving)
+0

Google IT Support
Customer Technical Support (Medical Device)
TEKsystems

San Diego, CA*Remote

Writing
Empathy
Zendesk
Operations
Leadership
Innovation
Salesforce
Privacy Law
Communication
Detail Oriented
Problem Solving
Medical Devices
French Language
Customer Service
English Language
Customer Support
Software Systems
Diabetes Mellitus
Technical Support
Help Desk Support
Customer Advocacy
Business Valuation
Workflow Management
Full Stack Development
Call Center Experience
Artificial Intelligence
Business Transformation
Bilingual (Spanish/English)
Mobile Application Development
Continuous Improvement Process
Customer Relationship Management
Troubleshooting (Problem Solving)
+0


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [The Innovation Formula: Fast Prototyping, Data Analysis, and Real User Insights](https://www.wearedevelopers.com/videos/1421-the-innovation-formula-fast-prototyping-data-analysis-and-real-user-insights)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance)
- [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023)