> Markdown version of [/jobs/ext/1507278-it-help-desk-support-technician](https://www.wearedevelopers.com/jobs/ext/1507278-it-help-desk-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Support Technician - **Company:** American Health Connection, Inc - **Location:** Beverly Hills, CA, United States - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Linux, Issue Tracking Systems, Microsoft Software, Windows Servers, Network Architecture, Networking Basics, Software Asset Management, Network Routers, Internet Protocol Telephony, Firewalls (Computer Science) - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8c4e1fd5b2cd4dce ## About the Role * Excellent communication, documentation, and customer service skills. * Ability to work effectively both individually and as part of a team. * 2+ years of experience providing IT support, including Windows Server maintenance. * Advanced competency in Microsoft applications including Word, Excel, and Outlook. * Basic understanding of network infrastructure, including routers, switches, and firewalls. * Basic understanding of Windows Servers, including Active Directory. * Knowledge of VOIP systems and Linux will be considered a plus., * High school or equivalent (Required) Experience: * Active Directory: 1 year (Required) * Microsoft Windows Server: 1 year (Preferred) * IT Help desk: 1 year (Required) ## Description The Help Desk Support Technician will play a key role in providing Tiers 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc. This individual will effectively interface with staff and/or third parties to understand and diagnose issues and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed. Shifts: 10:00am - 6:30pm PST Monday-Friday (Bi-weekly weekend and overnight on-call coverage), * Provide technical support for all levels of staff and end-users. * Interact with users via phone, e-mail, and IM/chat to resolve issues in the most efficient manner. * Work within a centralized ticketing system to respond to users and document pathways to resolution. * Provide support for PC users, including office and remote employees. * Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues. * Utilize/mobilize all third-party/partner technical resources to solve problems where necessary. * Maintain call records, notes, and logs, and record resolution details. * Install and configure workstation, telephony, video, and mobile hardware/software as required. * Maintain hardware and software inventory. * Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution. ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)