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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist (Business Communications) - **Company:** NEXXIS INC. - **Location:** Melville, NY, United States - **Salary:** $37,440.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, VoIP, Computer Networks, Data as a Services, Data Transmissions, Network Connections, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Computer Equipment - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=862e3a623269e4a7 ## About the Role Great opportunity for recent technical college grad or equivalent who wants to learn a new industry! (ON-SITE - MELVILLE, NY), * College technical degree or equivalent work experience with technologies pertaining to IT, VoIP, and Internet access. * Familiarity with configuration, installation, and troubleshooting of Switches, Routers, IP Phones, Firewalls, Wi-Fi enabled devices, etc. * Understanding of general electronic hardware and protocols. * Experience with PC hardware/software, switch and router hardware, network connectivity and communications, including Windows 7 through Windows 11 and MAC OS with the ability to install integrated applications in these operating systems and troubleshoot issues. * Must have excellent troubleshooting skills. * Be personable and able to provide outstanding customer service and support. * Ability to multitask and prioritize tasks as required to effectively manage time. * Ability to work independently, as well as in a team environment. * Must be a self-starter with a strong work ethic that exhibits a high level of attention to accurate detail. * Must be able to use hand tools and power tools such as drills, screw drivers, cutting tools, etc. * Excellent communication and documentation skills * Must be able to listen, read, write, and speak English clearly * Must have reliable transportation to and from work, and to NY Metro area client sites. Physical Requirements: * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards * Must be able to lift 40 pounds (PCs, IP Phones, switches, monitors, printers, etc. as needed)., * Are you currently with a VoIP and Internet Access provider with similar responsibilities ? * Do you have experience and are able to do cable drops, crimping cables, terminating cables, etc ? * Do you prefer Part-Time or Full-Time employment? * Is your educational degree or primary course of study in the area of Technology? Education: * Associate (Preferred) ## Description Join our team as a Technical Support Specialist responsible for deploying, supporting, and troubleshooting advanced voice and data communication systems. In this role, you'll work hands-on with modern telecommunications infrastructure to keep client networks running smoothly and reliably. Your technical skills will directly support mission-critical business operations and deliver a high-quality customer experience. This position is ideal for someone who enjoys hands-on technical work, problem-solving, and working in real-world environments!, * Accept direction from dept manager and company superiors on tasks that need to be performed. * Respond to Client Support Tickets and work diligently to provide problem resolution or perform moves/adds/changes of VoIP, Internet, and Data Services in a timely manner. * Create, update, and reply to support tickets as required. * Offer suggestions on problem resolution and escalate to superiors as required to help in-house personnel or customers troubleshoot and solve problems experienced with Nexxis voice, internet, and data services. * Assist with configuration and installation of hardware and software pertaining to VoIP services, internet access, peripheral hardware, and mobile devices at customer sites and in-house as required. * Perform cable drops, install switches, crimp cables, terminate cables, etc, at customer sites and in-house as required. * Load and configure desktop applications for internal and customer use as directed. * Provide remote and on-site technical support to troubleshoot and resolve issues for services we provide. * Create and maintain technical documentation and systems as necessary. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [TypeScript Features That Changed the Game](https://www.wearedevelopers.com/videos/100061-typescript-features-that-changed-the-game) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)