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# Director of IT Operations

- **Company:** Les Olson Company
- **Location:** Salt Lake City, UT, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Information Technology Operations, Python (Programming Language), Microsoft Software, Windows PowerShell, Cloud Platform System, Cisco, Vmware
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7999d16ea00a4db1

## About the Role

Do you have experience in Vendor relationship building?, Required

 * 7-10+ years in IT operations, engineering leadership, or managed services
 * MSP leadership experience
 * Proven experience leading technical teams across multiple locations
 * Strong expertise in infrastructure, networking, security, and cloud technologies
 * Experience with PSA/RMM tools (Autotask preferred)
 * Hands-on scripting/automation (PowerShell, Python, etc.)
 * Strong communication and leadership skills

Preferred

 * Industry certifications (Microsoft, Cisco, CompTIA, VMware)
 * Experience building training programs or automation solutions

## Description

We are seeking a hands-on Director of IT Operations to lead and scale our multi-branch engineering and installation teams. This role combines technical leadership, team development, and operational oversight to ensure consistent, high-quality IT service delivery and excellent customer experience., * Lead, mentor, and develop a high-performing engineering team across multiple locations

 * Serve as both a people leader and senior technical escalation point
 * Oversee day-to-day IT operations, including infrastructure, security, cloud systems, and end-user support
 * Drive ticket, project, and installation execution to meet KPIs, SLAs, and revenue goals
 * Build and standardize processes, policies, and workflows (including Autotask/PSA tools)
 * Develop training programs and career pathways for team members
 * Partner with Sales, Help Desk, and leadership to ensure aligned solutions and strong customer relationships
 * Implement automation and continuous improvement initiatives
 * Manage vendor relationships and advanced technical integrations


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