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# IT Service Desk Technician I

- **Company:** Switch, Inc.
- **Location:** Grand Rapids, MI, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Management Console, Issue Tracking Systems, Information Technology Operations, Windows Desktop, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5e62773253045735

## About the Role

* Basic experience supporting Windows desktop environments
 * Familiarity with Active Directory user and computer management
 * Experience using a help desk ticketing system
 * Ability to troubleshoot common PC hardware and software issues
 * CompTIA A+ certification required
 * Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus
 * Valid driver's license and reliable transportation for on-site work
 * 0-2 years of experience in an IT support or help desk role, * A Culture of Karma - We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

## Description

The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas., * Monitor the help desk queue and resolve tickets based on priority and order received

 * Escalate issues that fall outside documented procedures or access levels
 * Set up and deploy workstations, peripherals, and standard software
 * Create, modify, and disable user accounts in Active Directory
 * Assist with employee onboarding and offboarding IT tasks
 * Document issues, resolutions, and internal procedures in the ticketing system

What We're Looking For

 * Follows documented processes and asks for help when needed
 * Communicates clearly and professionally with internal customers
 * Takes ownership of assigned tasks and follows through
 * Works well as part of a support team
 * Pays attention to detail when documenting work and configuring systems
 * Provides consistent, reliable customer service


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