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# Technical Support Specialist

- **Company:** Phillips Connect
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $64,480.0 - $70,720.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Salesforce.Com
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8ee08c9ad786e48b

## About the Role

* High school diploma or GED; technical certification or related coursework is a plus.
 * 1-3 years of experience in technical support, customer service, or another customer-facing technical role.
 * Strong troubleshooting and analytical problem-solving skills.
 * Excellent verbal and written communication skills.
 * Ability to learn new technologies quickly and manage multiple priorities in a fast-paced environment.

What Helps You Stand Out

 * Experience supporting connected hardware or IoT devices.
 * Background in telematics, transportation, fleet technology, or automotive industries.
 * Experience using Salesforce or similar CRM/support platforms.
 * A passion for delivering outstanding customer experiences.

## Description

* Provide technical support via phone, email, and support ticketing systems for Phillips Connect solutions.
 * Troubleshoot hardware, software, connectivity, and installation issues using established support procedures.
 * Guide customers and field technicians through product installation, activation, configuration, and testing.
 * Document customer interactions, troubleshooting steps, and resolutions within CRM and support systems.
 * Escalate complex technical issues to Engineering or other internal teams while ensuring complete documentation.
 * Manage assigned support cases through resolution while providing timely customer follow-up.
 * Help improve technical documentation, knowledge base articles, and support resources.


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