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# Customer Solutions Specialist

- **Company:** NEXT HORIZON
- **Location:** Lakewood, OH, United States (Remote available)
- **Salary:** $51,063.0 - $61,496.0
- **Contract:** Permanent contract
- **Skills:** Internet Services, Wi-Fi Technology, Home Networking
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=740f20ad21d53450

## About the Role

* Simplifies AT&T Fiber benefits into compelling sales conversations.
 * Consultative sales approach focused on customer needs.
 * Builds trust that drives customer satisfaction and sales.
 * Identifies internet needs and recommends the right solutions.
 * Goal-oriented with a passion for customer service and sales.

## Description

Next Horizon, a sales and development firm, is hiring a Customer Solutions Specialist in Cleveland to fuel AT&T Fiber's growth. The Customer Solutions Specialist's daily rhythm blends customer care with smart sales instincts: Engage with our customers, uncover their internet concerns, and present AT&T Fiber answers that feel tailor-made.

As a Customer Solutions Specialist, you'll engage with our customers in person to demonstrate how AT&T Fiber makes buffering obsolete during family movie nights and important work calls. By pairing customers with fiber-optic solutions, the Customer Solutions Specialist enables our customers to game smoothly, work remotely without issues, and stream in stunning quality.

Core Functions of the Customer Solutions Specialist

 * Recommend AT&T Fiber internet services in person by assessing customer usage habits, connected devices, and home networking needs.
 * Conduct in-person sales discussions to translate internet requirements into personalized fiber connectivity solutions.
 * Assist customers with service enrollment, account setup, installation coordination, and onboarding from consultation through activation.
 * Recommend upgraded internet plans and connectivity options to improve customer satisfaction and increase account value.
 * Explain fiber internet features, Wi-Fi coverage, and service options in a clear, customer-friendly manner.
 * Build lasting customer relationships through responsive support, proactive follow-up, and solution-focused sales conversations.


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