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# IT Specialist

- **Company:** BCTS Intermediate, LLC
- **Location:** Lenexa, KS, United States
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Azure, Issue Tracking Systems, Network Architecture, Microsoft SharePoint, Microsoft InTune, Information Technology
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ced07512cbc2c2c1

## About the Role

Do you have a Associate's degree?, The ideal individual we are seeking needs to have a background in the Information Technology field.

 * An associate or bachelor's degree, in Information Technology or Computer Science is preferred. Or three years of equivalent work experience without an associate or bachelor's degree.
 * Ability to follow verbal and written instructions, excellent organizational skills, and attention to detail.
 * Knowledge of administering Microsoft Azure cloud applications is highly preferred but not required. Preferably Microsoft Intune, Share Point, Exchange, and One Drive.
 * Ability to complete on-job training of applications, hardware, and software.
 * Ability to work independently with minimal supervision when applicable.
 * Experience in a customer-facing role providing technical support and assistance.
 * Strong technical knowledge of computer systems, including hardware, software, and networking.
 * Proven analytical and problem-solving abilities to maintain computer systems and network infrastructure related issues.

## Description

* Work at our Lenexa, KS office to provide tier II technical support for our child divisions across the mid-western region.
 * Work in a team environment, able to follow duties assigned by the IT Supervisor.
 * Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions, and assessing impact of issues.
 * Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.
 * Solve unresolved issues in the tier III support queue.
 * Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.
 * Deploy, install, and manage computers and other devices in accordance with corporate standards.
 * Play a developmental role in the on-boarding and off-boarding system, ensure that system follows standards and is working properly.
 * Monitor and maintain inventory of all hardware and software used by all divisions.
 * Ensures that devices accessing corporate resources meet security standards and policies.
 * Other related duties as required.


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