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# IT Systems Support Specialist

- **Company:** Japs-Olson Company
- **Location:** Minneapolis, MN, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Document Management Systems, Windows Servers, Information Technology
- **Published:** July 30, 2026
- **Apply:** https://www.juju.com/job/00000000gkhxe4

## About the Role

+ 1 - 2 years in a desktop support/helpdesk role.

 + Experience working in a compliance driven environment.

 + Windows Server experience

 + Windows XP, 7, 8.1, 10, and 11 desktop experience

 + Experience with change control

 + Experience supporting Android and iOS devices

 + Apple product support a plus

 + A+, Network +, MCP a plus

 + Physical Requirements

 + Ability to lift 50 lbs.

 + Bending, stooping, crawling, and reaching. May require ladder, stepstool, or scissor lift use.

 + Repetitive (keyboard and mouse) motion

## Description

Join our dynamic IT team as a Systems Support Specialist, the frontline resource for internal hardware and software support across a 24/7 operation. In this role, you'll provide first-level technical assistance, log and escalate issues, and ensure timely resolution. You'll also manage device imaging and deployment, maintain documentation, and support end-user training. This is a hands-on opportunity to collaborate with engineers and programmers, contribute to process improvements, and help drive technology forward in a fast-paced environment.

Primary Job Responsibilities:

 + Initial hardware and software support contact for 24x7 operation.

 + Ensure all calls are logged, properly escalated, and issues resolved.

 + Document and maintain hardware and software configurations.

 + Create and maintain support documentation.

 + Perform new employee training on pc, phone system, and basic policies and procedures.

 + Imaging and deployment of desktops and laptops to end users.

 + Support of end user hardware, software, and printer issues.

 + Follow management system procedures and Standard Work instructions.

 + Follow document control procedures (if applicable).

 + Participate in the Corrective Action System (CAR System) to help improve processes and products.

 + Participate in a regular on call rotation.

 + Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.


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